Tiana Chavez
Las Vegas,NV
Summary
Dynamic server with a proven track record at El Patron Restaurant, excelling in customer service and complaint resolution. Skilled in cash handling and POS operation, I foster positive guest interactions and enhance dining experiences. Committed to maintaining high sanitation standards while training new team members to ensure exceptional service delivery.
Overview
7
7
years of professional experience
Work History
Server
El Patron Restaurant
Albuquerque, NM
02.2022 - 12.2025
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Assisted in food and beverage preparation, maintaining high standards of quality and presentation.
- Collaborated with kitchen staff to ensure timely order delivery and efficient workflow during peak hours.
- Managed cash handling processes, accurately processing payments and maintaining register integrity.
- Trained new servers on menu items, service techniques, and restaurant policies to enhance team performance.
- Resolved guest complaints promptly, utilizing problem-solving skills to maintain customer satisfaction levels.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Bravo Cucina Italiana
Albuquerque, NM
03.2023 - 11.2025
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently while ensuring timely order delivery.
- Assisted with menu knowledge, enhancing guest dining experiences.
- Collaborated with kitchen staff to ensure accurate food preparation and presentation.
- Handled cash transactions accurately and maintained balanced cash drawers.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Guest Room Attendant
ARIA Resort & Casino Las Vegas
Las Vegas, NV
02.2021 - 10.2021
- Cleaned and sanitized guest rooms to maintain high standards of cleanliness and guest satisfaction.
- Replenished amenities and supplies to ensure all rooms are fully stocked for guests.
- Reported maintenance issues promptly to enhance overall guest experience and room conditions.
- Collaborated with housekeeping team to optimize workflow and improve efficiency during peak times.
- Adhered to safety guidelines while using cleaning chemicals and equipment, ensuring a safe environment.
- Improved efficiency within housekeeping team through effective communication of task progressions throughout shifts.
- Addressed guest concerns promptly, demonstrating strong problem-solving abilities while maintaining professionalism.
Deli Clerk
Smiths Food And Drug
North Las Vegas, NV
02.2019 - 10.2021
- Provided exceptional customer service by assisting customers with product selection and inquiries.
- Maintained cleanliness and sanitation standards in deli area to ensure food safety compliance.
- Operated slicers, scales, and other equipment to prepare a variety of deli products efficiently.
- Assisted in inventory management by tracking stock levels and notifying management of shortages.
- Collaborated with team members to ensure timely completion of daily tasks and customer orders.
- Trained new staff on deli procedures, equipment usage, and customer service expectations.
- Enhanced product presentation by arranging merchandise attractively in the display cases.
- Processed transactions accurately through point-of-sale systems while ensuring cash handling security.
Cashier
Maya Cinemas
North Las Vegas, NV
11.2018 - 02.2019
- Processed customer orders with attention to detail and accuracy.
- Managed financial transactions and ensured accurate cash handling.
- Addressed guest concerns to enhance overall satisfaction and experience.
- Streamlined organization and maintained cleanliness of workspaces.
Education
High School Diploma -
Odyssey
Las Vegas, NVSkills
- Customer service
- Order management
- Cash handling
- Food safety compliance
- Complaint resolution
- Time management
- Training and development
- POS system operation
- Sanitation standards
- Table service
- Opening and closing procedures
- Guest relations
- Work area organization
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Memory retention
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Sales techniques
- Order accuracy
- Quality control
- Table bussing
- Suggestive selling
- Relationship management
- Allergy awareness
- Guest seating
- Table setting
- Item promotion
- Positive and professional
- Team member support
- Positive guest interactions
Timeline
Server
Bravo Cucina Italiana
03.2023 - 11.2025
Server
El Patron Restaurant
02.2022 - 12.2025
Guest Room Attendant
ARIA Resort & Casino Las Vegas
02.2021 - 10.2021
Deli Clerk
Smiths Food And Drug
02.2019 - 10.2021
Cashier
Maya Cinemas
11.2018 - 02.2019
High School Diploma -
Odyssey