Riolyn Corpuz
Federal Way
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
Work History
Server
Brookdale Assisted Living
Federal Way, WA
08.2006 - 02.2015
- Delivered exceptional dining experiences by providing attentive service to residents and guests.
- Coordinated with kitchen staff for timely, accurate food delivery, enhancing dining satisfaction.
- Assisted in training new servers on menu offerings and service protocols.
- Monitored resident dietary restrictions to ensure health needs were met during meal service, promoting well-being.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Cleared and reset tables promptly to maintain cleanliness in dining area.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Facilitated communication with kitchen staff for efficient meal delivery, improving overall dining experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Cashier
Fred Meyer
Midway Desmoines Washington
03.2012 - 04.2013
- Ensured compliance with company policies regarding cash handling and security measures.
- Assisted customers with inquiries and resolved issues promptly.
- Processed customer transactions efficiently using POS systems.
- Maintained clean and organized checkout areas for optimal customer experience.
- Implemented strategies to enhance checkout speed and reduce wait times.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Crew Person
McDonald's
Federal Way, WA
06.2005 - 07.2006
- Maintained cleanliness and organization of dining area and kitchen workspace.
- Collaborated with team members to optimize workflow during peak hours.
- Implemented process improvements, enhancing speed of service during busy periods.
- Monitored inventory levels to ensure adequate supply of food and materials.
- Demonstrated strong multitasking abilities by balancing food preparation tasks with customer-facing duties.
- Maintained a clean working environment for improved efficiency and safety standards.
- Adhered to strict hygiene standards, reducing the risk of foodborne illnesses and maintaining a safe dining environment.
- Assisted in reducing wait times by effectively managing the register during peak hours.
- Enhanced customer satisfaction by delivering prompt and accurate order fulfillment.
- Collaborated with team members to ensure smooth operations and high-quality service.
- Effectively managed high-stress situations while maintaining a calm demeanor and professional attitude.
- Completed daily opening and closing procedures, ensuring store readiness for optimal operation.
- Assisted customers at front counter and drive-thru, ensuring efficient service.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided support to team members, contributing to collective goal achievement.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Stocked shelves to organize aisles in assigned department.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
High School Diploma -
Federal Way High School
Federal Way, WASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Team collaboration
- Food safety practices
- Table bussing
- Positive guest interactions
- Food safety
- POS operation
- Table resetting
- Table service
- Point of sale (POS) system operations
- Beverage preparation
- Table setting
- Guest seating
- Food station setup
- Food delivery
Languages
Tagalog
Native or Bilingual
Ilocano
Native or Bilingual
Timeline
Cashier
Fred Meyer
03.2012 - 04.2013
Server
Brookdale Assisted Living
08.2006 - 02.2015
Crew Person
McDonald's
06.2005 - 07.2006
High School Diploma -
Federal Way High School