Emily Lucero
Roswell
Summary
Detail-oriented billing specialist experienced in managing invoicing and compliance auditing. Known for efficient time management and effective communication, ensuring clarity and support throughout all jobs and pursuing professional growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bail Bonds Solicitor
Gerald Madrid Bail Bonds
Roswell
06.2025 - 01.2026
- Guided clients through bail processes and legal obligations to enhance understanding.
- Communicated with law enforcement and court officials regarding bail conditions.
- Reviewed case files for compliance with legal standards and regulations, ensuring case integrity.
- Provided guidance on rights and responsibilities during bail proceedings.
- Collaborated with team members to develop effective client communication strategies.
- Maintained organized records of cases, payments, and client interactions.
- Updated clients on case progress, fostering transparency and trust throughout proceedings.
- Ensured compliance with all relevant regulations regarding the practice of law.
- Organized paperwork relating to each case including filing documents at court.
- Drafted legal documents for bail applications and court submissions.
Production
Leprino Food Service
Roswell
06.2025 - 06.2025
- Pack food items according to safety and quality standards.
- Operate packing machinery and equipment efficiently.
- Inspected products for damage or defects to ensure quality before packaging.
- Collaborated with team members to enhance efficiency of packing processes.
- Follow all safety protocols to ensure workplace safety.
- Organized and assembled boxes, bags, and containers to optimize food packing.
- Followed all safety procedures while handling hazardous materials.
- Inspected food products to ensure quality and safety standards were met.
- Used tools, sprayers and cleaning solutions to disinfect work areas.
Billing Clerk
Kymera Independent Physicians
Roswell
05.2024 - 04.2025
- Processed patient billing and insurance claims efficiently.
- Maintained accurate records of patient accounts and transactions.
- Addressed patient billing inquiries and payment options to enhance customer satisfaction.
- Collaborated with healthcare providers to verify charge submissions for accurate billing.
- Investigated and resolved billing discrepancies quickly to minimize delays in payments.
- Utilized billing software to track payments and outstanding balances.
- Assisted in preparing monthly financial reports for management review.
- Collaborated with team members to improve billing procedures and accuracy.
- Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
Salesperson
AT&T Wireless
Roswell
09.2021 - 09.2022
- Guided customers in product selection and addressed service inquiries to enhance satisfaction.
- Demonstrated wireless products and services to enhance customer understanding.
- Collaborated with team members to achieve sales goals and targets.
- Educated customers on new technologies and promotional offers available.
- Provided personalized service to build relationships with customers.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Facilitated orders and responded to customer questions in-person, via email, and over phone to optimize service experience.
Delivery Driver
Pizza Hut
Roswell
07.2020 - 01.2021
- Delivered orders promptly, enhancing customer satisfaction and loyalty.
- Navigated routes efficiently using GPS technology.
- Maintained vehicle cleanliness and functionality regularly.
- Coordinated with team members to optimize delivery schedules and improve efficiency.
- Assisted in training new drivers on best practices and safety protocols.
- Handled cash and processed payments accurately during transactions.
- Professionally resolved customer inquiries and concerns on-site, fostering positive relationships.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Shift Manager
Shamrock Foods
Roswell
08.2017 - 06.2020
- Implemented operational procedures to enhance productivity and quality standards.
- Coordinated product inventory management to maintain optimal stock levels and support sales.
- Trained and mentored team members to enhance safety compliance and operational efficiency.
- Enforced safety standards throughout the store including proper use of equipment.
- Managed daily cash intake by counting out registers and tabulating profits.
- Resolved escalated customer service issues to uphold service quality and customer satisfaction.
- Resolved customer inquiries promptly to maintain service standards.
- Assisted team members with task completion during busy shifts.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Education
High School Diploma -
Goddard High School
Roswell, NM05-2017
Skills
- Bail document preparation
- Compliance auditing
- Document preparation
- Billing and invoicing
- Client relationship management
- Customer service
- Time management
- Detail orientation
- Effective communication
- Problem solving
- Conflict resolution
- Team Player
- Fast Learner
- Public speaking
- Focused on customer satisfaction
Certification
Bail Bond Solicitor
Timeline
Bail Bonds Solicitor
Gerald Madrid Bail Bonds
06.2025 - 01.2026
Production
Leprino Food Service
06.2025 - 06.2025
Billing Clerk
Kymera Independent Physicians
05.2024 - 04.2025
Salesperson
AT&T Wireless
09.2021 - 09.2022
Delivery Driver
Pizza Hut
07.2020 - 01.2021
Shift Manager
Shamrock Foods
08.2017 - 06.2020
High School Diploma -
Goddard High School