Emily Luckman
Milwaukee,WI
Summary
Accomplished RXOM at Walgreen's Pharmacy, enhancing operational efficiency through strategic work distribution and comprehensive training. Demonstrated exceptional problem-solving and customer service skills, ensuring adherence to protocols. Great at multitasking and working in fast-paced environments.
Overview
5
5
years of professional experience
Work History
RXOM
Walgreen's Pharmacy
Milwaukee, WI
09.2024 - Current
- Directed work distribution among staff to enhance operational efficiency.
- Conducted comprehensive training for employees.
- Worked effectively in fast-paced environment.
- Worked hand and hand with my pharmacy manager for any tech related problems.
- Wrote the schedule.
- Ensured team adherence to established procedures and protocols.
Pharmacy Technician
Walgreen's Pharmacy
Milwaukee, WI
11.2022 - 08.2024
- Processed prescriptions accurately and efficiently in fast-paced environment.
- Assisted pharmacists in preparing and dispensing medications to patients.
- Managed inventory levels, ensuring availability of essential pharmaceuticals.
- Executed daily pharmacy operations with attention to detail and compliance.
- Maintained cleanliness and organization within pharmacy workspace.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Customer Service Associate
Walgreens
Milwaukee, WI
06.2021 - 11.2022
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Restocked shelves promptly during low stock situations and upon delivery arrivals.
- Utilized point-of-sale systems to process transactions and manage cash handling procedures.
- Trained new associates on store policies, procedures, and customer interaction techniques.
- Helped maintain a clean and orderly store by sweeping and vacuuming floors, emptying trash cans, cleaning bathrooms, facing the shelves, and wiping down surfaces.
Education
High School Diploma -
Ronald Reagan High School
Milwaukee, WI05-2022
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Multitasking
- Computer skills
Timeline
RXOM
Walgreen's Pharmacy
09.2024 - Current
Pharmacy Technician
Walgreen's Pharmacy
11.2022 - 08.2024
Customer Service Associate
Walgreens
06.2021 - 11.2022
High School Diploma -
Ronald Reagan High School