Emily Lyons
Olathe,KS
Summary
Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact people to reach their full potential. Dedicated to applying training, monitoring and morale-building abilities to enhance engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Sales Training Manager/Credit Specialist
Credit Saint LLC
Saddle Brook, NJ
02.2020 - 11.2023
- Assessed and analyzed sales team performance to determine areas of weakness and areas of strength.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Evaluated trainee performance to provide individual coaching, tools and constructive feedback.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Held trainings via zoom for future employees.
Personal Trainer/Membership Engagement Represent
Olathe Family Ymca
Olathe, KS
05.2017 - 02.2021
- Developed customized fitness plans for wide range of clients to expand services.
- Created comprehensive fitness programs tailored to needs and goals of each individual.
Assistant Bursar
MidAmerica Nazerine University
Olathe, KS
11.2023 - Current
- Assisting with multiple loan portfolios and completing standard university, federal, and state reports.
- Managing processes on student billing accounts in conjunction with other university departments; managing university payment systems in the Bursar’s Office
- Counseling and assisting students and parents on student billing.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Olathe North Sr High School
Olathe, KSCertification - Board Certified Credit Consultant
Credit Consultants Association
05.2022
Skills
- Leadership and Coaching
- Technical Troubleshooting
- Administrative Support
- Credit Risk Analysis
- Financial Statements Expertise
- Verbal and Written Communication
- Sales Meetings
- Training Program Management
Timeline
Assistant Bursar
MidAmerica Nazerine University
11.2023 - Current
Sales Training Manager/Credit Specialist
Credit Saint LLC
02.2020 - 11.2023
Personal Trainer/Membership Engagement Represent
Olathe Family Ymca
05.2017 - 02.2021
Olathe North Sr High School
Certification - Board Certified Credit Consultant
Credit Consultants Association