Michelle D. Westmore
Waldorf,USA
Summary
Human Resources Specialist with extensive experience in training and organizational development, skilled in creating and implementing effective employee programs. Strong background in aligning HR functions with business needs, enhancing performance metrics, and fostering a culture of engagement and compliance.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Human Resources Specialist (Training & Organizational Development)
District of Columbia Government
Washington, DC
01.2017 - Current
- Managed Training and Development function for 650 staff agency, including instructional design, content development, curriculum identification, and facilitation of eLearning and in-person courses to enhance agency performance.
- Designed and facilitated New Employee Orientation program using best practices to improve employee retention and engagement while minimizing policy infractions.
- Develop and Design custom eLearning and in-person courses for agency front-line and management staff.
- Drive training and development strategies via the creation and execution of training curriculum and educational materials.
- Review and evaluate courses to ensure sound design, usability, and compliance with agency requirements.
- Analyze statistical data and metrics in an effort to improve overall performance of agency staff.
- Maintain knowledge of industry trends and best practices to provide high level, expert Human Resources services to my assigned client groups.
- Utilize analytical thinking to find viable solutions to operational challenges.
- Led project to procure and implement Learning Management System, completing on time, within scope, and on budget.
Talent Acquisition Specialist
GW Medical Faculty Associates
Washington, DC
01.2015 - 01.2016
- Managed hiring and selection process for 30 outpatient clinics, specializing in Physician, Physician Assistant and Nurse Recruitment.
- Routinely managed vacancy load of 80+ positions.
- Managed recruitment process for client groups, encompassing sourcing, screening, interviewing, selection, and onboarding.
- Created a talent pool of viable candidates by using innovative recruitment plans for hard to fill positions.
- Designed comprehensive interview guide to improve candidate quality.
- Reduced time to fill rates by 10%.
- Utilized various HR Enterprise systems to access data, created reports and performed various administrative HR tasks.
- Used market data to make sound salary recommendations.
Human Resources Administrator (Part-time)
NOW Technologies
Lanham, MD
01.2015 - 12.2015
- Delivered comprehensive senior-level human resources services to support 100-employee IT company.
- Developed formal new hire orientation program and performance management process to enhance employee integration and performance.
- Created and updated Human Resources policies, job descriptions, and the organization's Employee Handbook to ensure compliance and clarity.
- Consulted with front line managers and organizational leadership on complex disciplinary issues, workplace investigations and provided employment law training.
- Designed and implemented training programs on: Behavior Based Interviewing, Employment Laws, Sexual Harassment and Team Dynamics.
Senior Human Resources Generalist
Med Star Georgetown University Hospital
Arlington, VA
01.2006 - 12.2015
- Provided the full complement of senior HR Business Partner services to 700 employee client group inclusive of Hospital Executives, physicians, nurses, and other ancillary medical staff.
- Managed the HR function for assigned client groups to include staffing, employee relations, labor relations, organizational development, employee engagement, performance management and compensation matters.
- Advised front line managers and organizational leadership on complex disciplinary issues, Union contract interpretation and workplace investigations.
- Tracked HR metrics to inform business cases and drive HR initiatives.
- Led and facilitated discussions on organizational change efforts with members of client group.
- Implemented an internship program to establish a consistent pool of candidates for positions with high turnover rates.
- Assisted client managers with the revision of time and attendance policy that led to 30% reduction in disciplinary actions.
- Coordinated organizational development initiatives to enhance team dynamics, improve customer service delivery, and strengthen inter-departmental communications.
- Reviewed and revised job descriptions to ensure that positions were properly graded and classified.
- Conducted 100+ workplace investigations into HR policy violations, ensuring compliance and resolving issues effectively.
Employee & Labor Relations Specialist
MedStar Georgetown University Hospital
Arlington, VA
01.2003 - 12.2006
- Recommended strategies to senior leadership and client managers on high-profile employee and labor relations cases, influencing resolution outcomes.
- Consulted with front-line managers and organizational leadership on complex disciplinary issues and workplace investigations, delivering employment law training to enhance compliance.
- Provided technical advice and guidance as subject matter expert on interpretation and enforcement of human resources policies and progressive disciplinary process.
- Assisted with the management of the organization's disciplinary action process and successfully facilitated training that led to a 20% reduction in policy infractions.
Human Resources Generalist
MedStar Georgetown University Hospital
Arlington, VA
01.1997 - 12.2003
- Oversaw HR functions for assigned client groups, integrating staffing, employee relations, labor relations, organizational development, employee engagement, performance management, and compensation to foster a cohesive workplace.
- Delivered comprehensive HR services for 400 employees, including Bargaining Unit and non-union staff, enhancing support for diverse workforce needs.
- Updated knowledge of industry trends and best practices to offer expert HR services, ensuring alignment with organizational goals and client group needs.
Education
Doctoral Candidate - Business Administration & Human Resources
Capella University
Washington, DC05-2029
Master of Science - Human Resources Management
Villanova University
Villanova, PA01-2018
Bachelor of Arts - Biology
George Washington University
Washington, DC01-1995
Skills
- Instructional Design
- Curriculum Development
- Employee Training
- Performance Management
- HR Compliance
- Talent Acquisition
- Employee Relations
- Engagement Strategies
- Leadership Coaching
- Organizational Development
Certification
SHRM-SPC - Senior Certified Professional, Society of Human Resources Management, 04/01/27
Timeline
Human Resources Specialist (Training & Organizational Development)
District of Columbia Government
01.2017 - Current
Talent Acquisition Specialist
GW Medical Faculty Associates
01.2015 - 01.2016
Human Resources Administrator (Part-time)
NOW Technologies
01.2015 - 12.2015
Senior Human Resources Generalist
Med Star Georgetown University Hospital
01.2006 - 12.2015
Employee & Labor Relations Specialist
MedStar Georgetown University Hospital
01.2003 - 12.2006
Human Resources Generalist
MedStar Georgetown University Hospital
01.1997 - 12.2003
Doctoral Candidate - Business Administration & Human Resources
Capella University
Master of Science - Human Resources Management
Villanova University
Bachelor of Arts - Biology
George Washington University