EMILY MACDONALD
Cypress
Summary
Motivated and reliable team member with extensive experience in fast-paced customer service and sales environments. Known for delivering exceptional service, maintaining a positive attitude, and collaborating effectively with team members to exceed business goals. Strong sales, cash handling, communication, and multitasking skills.
Overview
10
10
years of professional experience
Work History
Gym Kids Club Employee
EOS Fitness
Hawaiian Gardens, CA
02.2026 - Current
- Supervise and engage with children in a safe, fun, and welcoming environment.
- Assist with activities, games, and daily routines while encouraging positive interactions.
- Communicate effectively with parents and team members to ensure quality care and customer satisfaction.
- Maintain cleanliness and organization of play areas and activity spaces.
- Support a positive atmosphere by demonstrating patience, teamwork, and strong communication skills.
Sales Consultant
AT&T
05.2025 - 01.2026
- Provided expert guidance and assistance in selecting wireless plans, devices, accessories, and entertainment options based on customers' preferences, usage patterns, and budgets.
- Demonstrated product features and benefits effectively to showcase the value proposition of various AT&T offerings and help customers make informed decisions.
- Utilized sales techniques and strategies to drive revenue and meet or exceed monthly sales targets and performance metrics.
- Processed customer transactions accurately and efficiently, including activating new services, upgrading devices, processing payments, and handling returns or exchanges.
- Educated customers on AT&T's promotions, discounts, and special offers to maximize sales opportunities and enhance customer satisfaction.
- Kept current on AT&T's products, services, pricing plans, and promotional campaigns through training sessions and ongoing learning opportunities.
- Collaborated with team members to foster a positive work environment, share best practices, and contribute to the overall success of the sales team.
Crew Member
McDonald's
Garden Grove, CA
05.2023 - 05.2025
- Provided friendly, efficient customer service by taking accurate orders and ensuring satisfaction.
- Operated cash register and handled payments with accuracy and speed.
- Prepared menu items according to company standards while maintaining food safety and quality.
- Restocked supplies and monitored inventory to support smooth daily operations.
- Communicated effectively with team members to address customer feedback and ensure a positive experience.
Host and Cashier
Super Mex
Long Beach, CA
09.2024 - 01.2025
- Greeted and seated guests, ensuring prompt and friendly service.
- Coordinated with kitchen and serving staff to optimize guest experience.
- Maintained accurate cash drawer and balanced daily sales reports.
- Implemented improvements to checkout processes, reducing wait times for customers.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Barista
Starbucks
Huntington Beach, CA
03.2022 - 01.2023
- Greeted customers and crafted specialty coffee beverages with attention to detail.
- Operated POS system to process payments quickly and accurately.
- Monitored inventory and restocked supplies to meet store demands.
- Delivered excellent customer service by anticipating needs and resolving issues promptly.
Crew Member
Harkins Theaters
Cerritos, CA
03.2020 - 02.2022
- Assisted guests with ticket purchases and concessions, ensuring a welcoming atmosphere.
- Handled cash and credit transactions using a POS system.
- Maintained cleanliness of work areas and supported team members to enhance service flow.
- Encouraged teamwork and communication to improve daily operations.
Crew Member
Starlight Cinema
Garden Grove, CA
10.2016 - 01.2020
- Provided excellent customer service in a busy theater environment.
- Managed cashier duties including taking orders, handling payments, and issuing change.
- Restocked food and kitchen supplies to maintain smooth service.
- Completed opening and closing procedures, ensuring a clean and organized space.
Education
Bachelor of Arts - Mass Communication
Arizona State University
Tempe, AZ05.2026
Associate of Arts - Liberal Arts
Golden West College
Huntington Beach, CA04.2019
Skills
- Sales & Upselling Techniques
- Cash Handling & POS Operation
- Strong Communication & Customer Service
- Teamwork & Collaboration
Timeline
Gym Kids Club Employee
EOS Fitness
02.2026 - Current
Sales Consultant
AT&T
05.2025 - 01.2026
Host and Cashier
Super Mex
09.2024 - 01.2025
Crew Member
McDonald's
05.2023 - 05.2025
Barista
Starbucks
03.2022 - 01.2023
Crew Member
Harkins Theaters
03.2020 - 02.2022
Crew Member
Starlight Cinema
10.2016 - 01.2020
Associate of Arts - Liberal Arts
Golden West College
Bachelor of Arts - Mass Communication
Arizona State University