Jocelyn Delgado
Melrose Park,IL
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Kids Club Associate
Fitness Formula Clubs
07.2023 - Current
- Monitored all activities to maintain maximum level of safety.
- Actively participated in child's activities by reading to groups, painting, coloring and playing games.
- Maintained accurate safety and attendance records.
- Created new and fun activities to drive enthusiasm for children.
- Organized and stored toys and art materials to restore order in activity areas.
Customer Service Representative
Chicago Athletic Clubs
06.2021 - Current
- Updated and maintained database with accurate customer information and timely data entry
- Responded to telephone inquiries and complaints following standard operating procedures
- Assisted with mentoring new employees during and after training
- Determined charges for services requested and arranged for billing
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Made appropriate account corrections to resolve customer problems.
Customer Service Representative
Mariano's Fresh Market
06.2017 - 06.2022
- Assisted with mentoring new employees during and after training
- Responded to telephone inquiries and complaints following standard operating procedures
- Remained open to feedback from supervisor and peers to build and improve skills set
- Referred unresolved customer grievances to designated departments for further investigation
- Made appropriate account corrections to resolve customer problems.
Sales Associate
Michael Kors
07.2021 - 11.2021
- Drove sales through customer relationship building and suggestive selling techniques
- Introduced promotions and sale opportunities, enticing customers
- Followed up with customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities
- Operated cash register and POS to process sales transactions and handle payments.
Education
Esthetician Certification -
Tricoci University of Beauty Culture
Chicago, IL12.2021
High School Diploma -
Rauner College Prep
Chicago, IL06.2019
Skills
- Issue and Complaint Resolution
- Upselling Products and Services
- Order and Refund Processing
- Sales and Upselling
- Billing Adjustments and Refunds
- Esthetics
- Patience and Persistence
- Eyebrow Shaping
- Makeup Application
Certification
- Esthetician License
- Microblading/Shading
- Lip Tattoo
- Permanent Eyeliner
Timeline
Kids Club Associate
Fitness Formula Clubs
07.2023 - Current
Sales Associate
Michael Kors
07.2021 - 11.2021
Customer Service Representative
Chicago Athletic Clubs
06.2021 - Current
Customer Service Representative
Mariano's Fresh Market
06.2017 - 06.2022
Esthetician Certification -
Tricoci University of Beauty Culture
High School Diploma -
Rauner College Prep
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