Summary
Overview
Work History
Education
Skills
Timeline
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Emily Machnick

Pottstown,PA

Summary

I would describe myself as a knowledgeable and dedicated customer service professional with extensive experience in leadership industry. A Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Server/Event Staff Member

Mohawk Golf Club
Niskayuna, NY
03.2022 - 08.2022
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Set up event facilities and equipment, cleaned areas and organized supplies.
  • Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
  • Welcomed guests to events, checked invitations and oversaw proper seating.
  • Optimized guest satisfaction with food and beverages by quickly addressing requests and complaints.

Manager on Duty

Vibes Tanning
Green Island, NY
08.2021 - 05.2022
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct and attendance reliability.
  • Initiated plans to improve customer relations, quality standards and service efficiency.
  • Scheduling employees.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Manager

Zoomtan
Latham, NY
01.2020 - 08.2021
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team ability and performance.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Recorded inventory sales into organization's weekly income report.

Assistant Teacher

Michele Drushauk
Colonie, NY
09.2020 - 07.2021
  • Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
  • Provided one-on-one and group-based learning support to maintain student progress and development.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.

Leader

Marshalls
Latham, NY
05.2016 - 01.2020
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Trained employees on customer service and assigned duties.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.

Education

High School Diploma -

Shaker High School
Latham, NY
06.2018

Skills

  • Reading Comprehension
  • Organization
  • Communication
  • Customer Service
  • Dedicated
  • Problem Solving
  • Adaptability
  • Google Chrome
  • Self-Driven and Motivated

Timeline

Server/Event Staff Member

Mohawk Golf Club
03.2022 - 08.2022

Manager on Duty

Vibes Tanning
08.2021 - 05.2022

Assistant Teacher

Michele Drushauk
09.2020 - 07.2021

Manager

Zoomtan
01.2020 - 08.2021

Leader

Marshalls
05.2016 - 01.2020

High School Diploma -

Shaker High School

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Emily Machnick