Emily Maguire
Manchester,NH
Summary
Driven F&I Manager with a proven track record at AutoFair Hyundai, excelling in customer satisfaction and compliance management. Skilled in loan origination and building lasting customer relations, significantly enhancing profitability. Demonstrates exceptional upselling abilities and a commitment to legal compliance, ensuring optimal financial solutions for both customers and the company.
Overview
7
7
years of professional experience
Work History
F&I Manager
AutoFair Hyundai
12.2022 - Current
- Completed, reviewed and processed paperwork to finalize sales.
- Deal structuring
- F&I product knowledge
- Customer service
- Lender relationship management
- Sales
- Communication
- Negotiation
- Time management
- Problem-solving
- Worked with lending institutions to secure financing and fulfill contracts.
Salesperson
AutoFair Hyundai
04.2021 - 12.2022
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Worked to build relationships with customers and built potential for additional sales.
- Presented professional image consistent with company's brand values.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met existing customers to review current services and expand sales opportunities.
Salesperson
Dan O'Brien Kia
08.2020 - 01.2021
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Worked to build relationships with customers and built potential for additional sales.
- Presented professional image consistent with company's brand values.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Kept detailed records of daily activities through online customer database.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Sales Associate
Old Navy
05.2017 - 08.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Gym Associate
Sullivan Complex
08.2019 - 04.2020
- Enforced rules and held customers accountable for not following gym regulations.
- Serviced complex equipment quickly to minimize wait times for specific machines.
- Assessed staff needs and offered assistance with checking in patrons during busy times.
- Sold memberships and personal training sessions to new customers.
- Managed check-in and check-out process of items.
- Greeted customers and offered them assistance.
Education
No Degree - Business Management
University of Southern Maine
Portland, MEHigh School Diploma -
Bishop Brady High School
Concord, NH06.2017
Skills
- Loan Origination
- Customer Relations
- Compliance Management
- Customer Satisfaction
- Credit analysis
- Sales management
- Paperwork management
- Document Preparation
- Upselling skills
- Insurance Products
- Legal Compliance
- Profitability Optimization
Accomplishments
- Consistently ranked as top F&I performer at Autofair Hyundai
Timeline
F&I Manager
AutoFair Hyundai
12.2022 - Current
Salesperson
AutoFair Hyundai
04.2021 - 12.2022
Salesperson
Dan O'Brien Kia
08.2020 - 01.2021
Gym Associate
Sullivan Complex
08.2019 - 04.2020
Sales Associate
Old Navy
05.2017 - 08.2020
No Degree - Business Management
University of Southern Maine
High School Diploma -
Bishop Brady High School
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