Emily Malis
Los Angeles,CA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Personable and energetic committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Goal-oriented individual versed in greeting high-volume of customers. Skilled at completing cash register transactions and maintaining accurate records of all transactions.
Overview
4
4
years of professional experience
Work History
Valet & Gatekeeper
Jonathan Club
08.2021 - 04.2022
- Explained valet process to members and visitors in a detailed manner ensuring common understanding
- Promoted courteous treatment of members and guests
- Check in members and guests to the club
- Build relationships with members
- Receive and redirect phone calls to the appropriate departments
- Proven track record of maintaining a safe and organized parking area, including monitoring for any potential hazards and ensuring all vehicles are properly secured.
Strong communication skills, including the ability to work collaboratively with other valet attendants and communicate effectively with customers.
Ability to work in a fast-paced environment, manage multiple tasks simultaneously, and maintain a positive attitude under pressure.
Sales Associate
Superdry
08.2020 - 11.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Camp Counselor
Coppermine Fieldhouse
06.2018 - 08.2018
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment
- Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills
- Educated roughly 35 campers on important skills such as how to spot poison ivy, poisonous snakes or dangerous wildlife and how to safely start and extinguish campfires.
Education
GED -
El Camino College
Oldfields, Sparks, Torrance, MD, CAGED -
Santa Monica College
Santa Monica, CA06.2025
Skills
- Clean Driving Record
- Attention to Detail
- English Fluency
- Guest Flow Management
- Customer Service and Support
- Team Collaboration
- Punctual and Reliable
- Friendly and Outgoing
- Multitasking and Organization
- POS System Operations
- Guest Assistance
- Customer Communication
Timeline
Valet & Gatekeeper
Jonathan Club
08.2021 - 04.2022
Sales Associate
Superdry
08.2020 - 11.2020
Camp Counselor
Coppermine Fieldhouse
06.2018 - 08.2018
GED -
El Camino College
GED -
Santa Monica College
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