Jake Williams
Kernersville,NC
Summary
Driven professional with a proven track record at Audi of Greensboro, excelling in customer service and attention to detail. Enhanced operational efficiency by 20% through strategic collaboration and problem-solving. Skilled in defensive driving and maintaining vehicle safety, consistently delivering exceptional results. Adaptable and reliable, committed to exceeding expectations and fostering positive client relationships.
Overview
9
9
years of professional experience
Work History
Valet Driver
Audi of Greensboro
Greensboro, NC
03.2022 - 06.2026
- Parked and retrieved vehicles efficiently, ensuring prompt service to clients.
- Conducted vehicle inspections for safety and cleanliness prior to customer delivery.
- Assisted customers with vehicle features and answered inquiries regarding services offered.
- Maintained accurate logs of vehicle movements to enhance operational efficiency.
- Collaborated with team members to streamline parking processes during peak hours.
- Trained new valet staff on protocols and best practices for customer service excellence.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Maintained a safe environment by adhering to proper driving techniques and following traffic regulations.
- Minimized damage incidents by carefully navigating tight spaces while parking or retrieving vehicles.
- Demonstrated flexibility in schedule availability, working evenings, weekends, and holidays as needed to accommodate fluctuating business levels.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Built positive customer rapport for courteous, friendly and professional service.
- Helped guests unload and load luggage.
- Shuttle guests to and from dealership as cars were being serviced.
- Delivered customer vehicles to and from home/work to make vehicle retrieval easier.
- Kept a clean service lane.
Water Technician
Roto-Rooter
Greensboro, NC
12.2021 - 03.2022
- Cleared and reset tables efficiently for next guests, ensuring prompt service and customer satisfaction.
- Assisted servers with food delivery and beverage refills, maintaining high service standards during peak hours.
- Maintained cleanliness of dining area, restocking supplies to support uninterrupted operations and guest comfort.
- Collaborated with kitchen staff to ensure timely food preparation and presentation, enhancing overall dining experience.
- Monitored dining room for guest needs, promptly addressing requests to elevate service quality.
- Supported training of new bussers in operational procedures and best practices to enhance team performance.
- Implemented organizational strategies for utensils and table settings, improving workflow efficiency during busy shifts.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Assisted servers in providing efficient service for improved guest experiences.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Supported team members with additional tasks, promoting a positive work environment.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
Detailer
Audi of Greensboro
Greensboro, NC
08.2020 - 07.2021
- Conducted thorough inspections to ensure vehicle cleanliness and quality standards.
- Utilized detailing tools and products to enhance vehicle appearance effectively.
- Assisted in identifying areas for improvement in detailing processes and techniques.
- Maintained organized inventory of detailing supplies and equipment for operational efficiency.
- Collaborated with team members to meet daily detailing goals and timelines consistently.
- Trained new team members on proper detailing methods and safety protocols.
- Implemented best practices in vehicle care to maximize customer satisfaction outcomes.
- Streamlined workflow procedures, reducing turnaround time for vehicle readiness significantly.
- Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
- Washed cars and trucks daily for auto dealership.
- Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
- Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Collaborated with colleagues to troubleshoot challenging detailing projects, resulting in successful outcomes and satisfied clients.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
- Maintained a clean and organized workspace, promoting a safe working environment for all team members.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Maintained open communication with supervisors regarding progress updates or potential challenges faced during the detailing process, enabling proactive problem-solving and ensuring client satisfaction.
- Increased productivity by implementing time-saving techniques and utilizing appropriate tools for each task.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Demonstrated versatility by adapting quickly to new technologies or procedures introduced within the workplace environment.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Shined vehicle windows and windshields to remove water spots.
- Built trust with clients through transparency in pricing structures, setting accurate expectations regarding turnaround times and costs associated with each project.
- Maintained clean, tidy and safe work environment.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Provided exceptional customer service and addressed customer inquiries.
- Restored luster to vehicle interiors, including upholstery and vinyl.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
Busser
Outwest Steak House
Kernersville, NC
03.2017 - 02.2018
- Cleared and reset tables efficiently for next guests, ensuring prompt service and customer satisfaction.
- Assisted servers with food delivery and beverage refills, maintaining high service standards during peak hours.
- Maintained cleanliness of dining area, restocking supplies to support uninterrupted operations and guest comfort.
- Collaborated with kitchen staff to ensure timely food preparation and presentation, enhancing overall dining experience.
- Monitored dining room for guest needs, promptly addressing requests to elevate service quality.
- Supported training of new bussers in operational procedures and best practices to enhance team performance.
- Implemented organizational strategies for utensils and table settings, improving workflow efficiency during busy shifts.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Assisted servers in providing efficient service for improved guest experiences.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Supported team members with additional tasks, promoting a positive work environment.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
Education
No Degree - General Studies
Guilford Technical Community College
Jamestown, NCHigh School Diploma -
Robert B Glenn
Kernersville, NC06.2020
Skills
- Excellent customer service
- Time management skills
- Patience and composure
- Quick decision making
- Understanding of traffic laws
- Valid Driver's license
- Adaptable to change
- Time management expertise
- Clean driving record
- Defensive driving techniques
- Professional appearance
- Record keeping
- Vehicle safety
- Maintaining vehicle cleanliness
- Strong communication
- Parking proficiency
- Customer service
- Problem-solving
- Friendly and outgoing
- Attention to detail
- Punctual and reliable
- Loading and unloading
- Team collaboration
- Verbal and written communication
- Customer communication
- Guest assistance
- Safety compliance
- Physical fitness
- Guest education
- Teamwork
- Teamwork and collaboration
- Safe driving
- Problem-solving abilities
- Personal integrity
- Reliability
- Active listening
- Adaptability and flexibility
- Hand-eye coordination
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Goal setting
Timeline
Valet Driver
Audi of Greensboro
03.2022 - 06.2026
Water Technician
Roto-Rooter
12.2021 - 03.2022
Detailer
Audi of Greensboro
08.2020 - 07.2021
Busser
Outwest Steak House
03.2017 - 02.2018
No Degree - General Studies
Guilford Technical Community College
High School Diploma -
Robert B Glenn