Summary
Overview
Work History
Education
Skills
References
Timeline
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Emily Maningas

Salem,OR

Summary

Highly organized and detail-oriented worker, with a drive to exceed expectations. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.

Overview

7
7
years of professional experience

Work History

CUSTOMER EXPERIENCE LEAD

Victorias Secret
10.2020 - Current
  • Established key performance indicators and monitored progress towards goals
  • Demonstrated ability to lead customer service teams and drive quality standards
  • Maintained up-to-date knowledge of company policies and procedures regarding customer experience operations
  • Trained, coached, and mentored team members on best practices for delivering excellent service
  • Utilized empathy and emotional intelligence to build rapport with customers and de-escalate situations when necessary.

Receptionist

Economy Copiers
01.2018 - 08.2020
  • Answered phone promptly and directed incoming calls to correct technicians.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.

Education

Associate of Arts -

Chemeketa Community College
Salem, OR
01.2026

Skills

  • Adaptability
  • Effective communication
  • Training and development
  • Conflict resolution
  • Customer Relations
  • Organizational skills
  • Time Management
  • Decision Making
  • Multitasking
  • Product Knowledge

References

References available upon request

Timeline

CUSTOMER EXPERIENCE LEAD

Victorias Secret
10.2020 - Current

Receptionist

Economy Copiers
01.2018 - 08.2020

Associate of Arts -

Chemeketa Community College

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Emily Maningas