Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Travon Tucker

Lynwood,CA

Summary

Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.


Overview

11
11
years of professional experience

Work History

Customer Experience Lead

Saks Off 5TH
10.2022 - Current
  • Drove loyalty signups by 123% in Q4 and increased NPS score from 60% to 93% in Q4.
  • Coach and Trained teams daily on behaviors and offering coaching strategies to drive in better results and influence KPI's.
  • Collaborated with Store Director and rest of leadership team and AP team on ways to improve store and to reduce shortage. Store had reduction in shortage to $323,370 which was significantly lower from previous years.
  • Responsible for in putting store related maintenance issues and ensuring work orders are completed in a timely manner.
  • Enhanced customer satisfaction by implementing new strategies to address concerns and resolve issues promptly.
  • Trained and mentored new team members, improving overall team performance and knowledge base.

Sales Associate Key Holder

Saks OFF 5TH
07.2021 - 10.2022
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for seamless onboarding experience.

Sales Associate

Saks OFF 5TH
05.2015 - 07.2021
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting benefits of product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.

Lost Prevention Supervisor, Manager on Duty

Ross
04.2013 - 05.2015
  • Loss Prevention Supervisor, oversaw loss prevention team, reduced shortage in store by 12%.
  • Active manager on duty, oversaw associates and merchandise store according to company directives and business needs.
  • Partnered with management team to ensure success of store operations and ensured customers had pleasant experience.
  • Ensured store met safety requirements and business standards.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

Bachelor of Science - Criminal Justice

Westwood College - Long Beach
Torrance, CA
06.2014

Business

Santa Monica College
Santa Monica, CA
06.2008

Skills

  • Detail Oriented
  • Managing teams
  • Driving Results
  • Customer Service
  • Completing Task in timely manner
  • Multitasking
  • Effective communication
  • Data-Driven Decision-Making
  • Quality assurance
  • Active listening
  • Adaptability

References

References available upon request.

Timeline

Customer Experience Lead

Saks Off 5TH
10.2022 - Current

Sales Associate Key Holder

Saks OFF 5TH
07.2021 - 10.2022

Sales Associate

Saks OFF 5TH
05.2015 - 07.2021

Lost Prevention Supervisor, Manager on Duty

Ross
04.2013 - 05.2015

Bachelor of Science - Criminal Justice

Westwood College - Long Beach

Business

Santa Monica College

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Travon Tucker