Maya Badillo
Bay Shore
Summary
Customer Experience Lead with a proven track record at Victoria's Secret & PINK, excelling in staff supervision and strategic merchandising. Recognized for exceeding sales goals and bringing the floorsets to life.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Experience Lead
Victoria's Secret & PINK
09.2022 - Current
- Optimized store displays and appearance via strategic merchandising.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Managed, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Assisted with hiring, training and mentoring new staff members.
Sales Associate
Gap Outlet
03.2022 - 09.2022
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
Hollister.Co
09.2021 - 03.2022
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Smithtown Christian School
Smithtown, NY06-2022
Skills
- Flexible
- Detail oriented
- Staff supervision
- Retail opening and closing procedures
Certification
- Dental Assistant Certification
Languages
Spanish
Limited Working
Timeline
Customer Experience Lead
Victoria's Secret & PINK
09.2022 - Current
Sales Associate
Gap Outlet
03.2022 - 09.2022
Sales Associate
Hollister.Co
09.2021 - 03.2022
High School Diploma -
Smithtown Christian School
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