Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emily Marroquin

Aledo,VA

Summary

Proven track record in customer service and problem-solving, demonstrated at DSW Shoe Store by effectively managing high-stress situations and increasing customer loyalty. Skilled in active listening and critical thinking, adept at resolving complex customer complaints, ensuring confidentiality, and maintaining accurate records. Achieved significant improvements in customer satisfaction and operational efficiency.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

DSW Shoe Store
08.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Administrative Assistant

B & B Tax Services, LLC
01.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

No Degree - NA

West Potomac High School
Alexandria, VA
05.2026

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

DSW Shoe Store
08.2024 - Current

Administrative Assistant

B & B Tax Services, LLC
01.2024 - Current

No Degree - NA

West Potomac High School
Emily Marroquin