Emily Marshall
Louisville,OH
Summary
Enthusiastic shift manager with 4+ years of experience in managing high volume operations. Solid background in training employees using motivational and moral-building techniques to maximize employee engagement and performance. Experience stepping into roles quickly and eager to develop and advance professionally into more challenging roles.
Overview
6
6
years of professional experience
Work History
Process Assistant
Amazon
05.2023 - Current
- Works with area manager to review and update standard operating procedures.
- Helps to oversee daily operations of the stow department in the mezzanine.
- Manage staff on shift: ensure compliance with safety standards, train and motivate staff to meet performance metrics, assign tasks, and ensure the accurate completion of tasks.
- Provide coverage for area manager for vacation, PTO, illness, or LOA.
Shift Manager
McDonald's
12.2020 - 01.2023
- Improved guest satisfaction by efficiently managing the customer review system and addressing guest concerns promptly.
- Oversaw daily operations in the absence of the general manager.
- Led shifts by delegating duties, assigning job tasks, and following up with team members.
Barista
Starbucks
08.2018 - 06.2020
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Increased repeat business by providing exceptional customer service and building rapport with customers.
- Prepares food and drinks in compliance with OSHA and food safety protocols.
- Listens and accurately takes customer orders using the POS system, as well as accurate cash handling.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Education
Certificate - Human Resource Management
Southern New Hampshire University
Online04.2024
Vocational - Advanced Esthetician
Raphael's School of Beauty Culture
Brunswick, OH03.2023
High School Diploma -
Oceanside High School
Oceanside, CA06.2019
Skills
- Safety Policies and Procedures
- Communication
- Problem Resolution
- Leadership
- Training
- Multi-tasking
- POS Systems
Timeline
Process Assistant
Amazon
05.2023 - Current
Shift Manager
McDonald's
12.2020 - 01.2023
Barista
Starbucks
08.2018 - 06.2020
Certificate - Human Resource Management
Southern New Hampshire University
Vocational - Advanced Esthetician
Raphael's School of Beauty Culture
High School Diploma -
Oceanside High School
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