Emily Martinez

Guest Service Representative

Nothing Bundt Cakes

Murphy, TX

04.2023 - 01.2024

Promptly greet walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs to deliver consistent and positive customer experiences
Maintain strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise
Uphold a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces to conform with health codes
Replenish retail merchandise and cake display case to ensure a strong visual presentation
Assist the Crafter in preparing cake decorations and packaging supplies as needed
Maintain professional demeanor during interactions with customers and co-workers
Maintain a consistent work attendance and punctuality record
Perform a variety of duties related to food service.
Resolved any discrepancies between the cash register total and actual money received quickly.
Processed customer payments by cash or credit card accurately and efficiently.
Scanned items and checked pricing on cash register for accuracy.
Counted and balanced cashier drawers.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Answered phone calls to assist customers with questions and orders.
Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Boosted customer satisfaction levels by going extra mile to personalize service for each customer.