Emily Martinez
Houston
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Retail Associate
Papaya Clothing
Texas
04.2018 - 08.2018
- Proficient in providing exceptional customer service to enhance the shopping experience.
- Skilled in managing cash register transactions and customer preferences.
- Experienced in organizing and ensuring the store is well-stocked and organized.
Fire Watch
Fire Watch
Baton Rouge, Louisiana
03.2024 - 10.2024
- Dedicated Fire Watch professional with extensive experience in construction and refinery settings.
- Skilled in monitoring hot work operations to ensure compliance with safety regulations and protocols.
- Proficient in identifying and mitigating fire hazards associated with welding, cutting, and grinding activities.
- Trained in the use of fire suppression equipment and emergency response tools.
Customer Service Representative
Telus International
Houston, Texas, USA
12.2022 - 04.2023
- Proficient in providing timely and accurate assistance to clients during disaster recovery processes.
- Navigated challenging situations with a focus on maintaining composure and empathy towards individuals involved.
- Skilled in utilizing FEMA's software systems to track assistance requests and provide updates to clients.
Customer Service Representative
Concentrix
Houston, TX, USA
12.2023 - 04.2024
- Skilled in assisting customers with tax preparation software, ensuring they understand features and functionalities.
- Proficient in resolving technical issues and providing step-by-step guidance to enhance user experience.
- Strong ability to handle high-volume inquiries while managing time efficiently and maintaining professionalism.
Outreach Agent
Remx
Remote
03.2025 - 05.2025
- Served as an Outreach Agent with extensive experience in managing medical records requests efficiently.
- Proficient in handling sensitive patient information and ensuring compliance with HIPAA regulations.
- Demonstrated ability to establish and maintain positive relationships with healthcare providers and patients.
Scaffold Helper
Sunbelt Rentals
Port Arthur, TX, USA
08.2023 - 11.2023
- Assisted in the assembly and disassembly of scaffolding for construction projects.
- Executed precise scaffolding assembly protocols, ensuring structural integrity and compliance with safety standards while supporting construction teams.
- Partnered with construction crews to coordinate scaffolding operations, maintaining seamless workflow and enhancing site productivity.
- Assessed site conditions and requirements to determine optimal scaffolding configurations, minimizing setup time and maximizing stability.
- Maintained consistent communication with team leads to ensure timely project completion while adhering to strict safety guidelines.
Customer Service Representative
Alorica
Houston, TX, USA
01.2022 - 11.2022
- Dedicated Customer Service Representative with over five years of experience in fast-paced call center environments.
- Proficient in handling customer inquiries and resolving issues to enhance overall customer satisfaction.
- Experienced in training and mentoring new team members to ensure smooth performance.
Medical Service Clerk
Nuestra Clinica Del Valle
Mercedes, Texas, USA
08.2019 - 09.2020
- Managed patient scheduling and registration while ensuring accurate medical records documentation, improving clinic workflow efficiency through systematic organization.
- Processed insurance verifications and coordinated with healthcare providers to facilitate seamless patient care delivery and appointment management.
- Facilitated communication between medical staff and patients, receiving inquiries and maintaining high standards of customer service in a fast-paced environment.
- Streamlined administrative procedures by implementing digital filing systems, reducing document retrieval time and enhancing department productivity.
- Maintained compliance with HIPAA regulations while managing sensitive patient information and coordinating with insurance providers for claim processing.
Customer Service Representative
Insync Consulting Services
Houston, TX
05.2024 - 08.2024
- Resolved customer inquiries through multiple communication channels, enhancing overall satisfaction and retention.
- Led initiatives to enhance team performance metrics, contributing to higher levels of customer satisfaction and loyalty.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
National Customer Care
Vitalant
Houston, TX
10.2025 - 12.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Mercedes High School
Mercedes05.2019
Skills
- Data Entry (Expert)
- Multitasking
- Leadership (Expert)
- Time Management
- Communication
- Adaptability
- Patience
- Empathy
- Active-listening
- Conflict-resolution
- Customer engagement
- Positive and engaging demeanor
- Reliability
Languages
English
Spanish
Native
Timeline
National Customer Care
Vitalant
10.2025 - 12.2025
Outreach Agent
Remx
03.2025 - 05.2025
Customer Service Representative
Insync Consulting Services
05.2024 - 08.2024
Fire Watch
Fire Watch
03.2024 - 10.2024
Customer Service Representative
Concentrix
12.2023 - 04.2024
Scaffold Helper
Sunbelt Rentals
08.2023 - 11.2023
Customer Service Representative
Telus International
12.2022 - 04.2023
Customer Service Representative
Alorica
01.2022 - 11.2022
Medical Service Clerk
Nuestra Clinica Del Valle
08.2019 - 09.2020
Retail Associate
Papaya Clothing
04.2018 - 08.2018
High School Diploma -
Mercedes High School