Shalexus Gatford
Sandersville,GA
Summary
Customer Service Representative with 6 years of experience delivering exceptional support and enhancing customer satisfaction across diverse environments. Proficient in active listening, analytical problem-solving, and utilizing platforms such as Linux and Windows 10 to streamline processes. Committed to fostering collaborative team success while continuously improving service quality and efficiency.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Walmart
Sandersville, GA
08.2024 - Current
- Assisted customers with inquiries, enhancing satisfaction and retention.Resolved over 100 customer issues weekly, improving service efficiency
Utilized problem-solving skills to address and resolve complex complaints.
: Colaboured with an ove won in rie roser eting productivity.
Customer Service Representative
Conduct
Sandersville, GA, GA
08.2023 - 08.2024
- Address customer calls, resolve issues, and document interactions efficiently.
- Provide detailed information on services, enhancing customer satisfaction.
- Utilize problem-solving skills to address inquiries and offer solutions.
- Collaborate with team to ensure consistent service quality and improve processes.
* Repreh cos knowsoge incuits afi senti, improving satisfaction rates and reducing alecalations through
Customer Service Representative
Teleperformance
Sandersville, GA
12.2022 - 12.2023
- Delivered top-notch customer service, resolving inquiries across channels with efficiency.
- Managed high influx of customer interactions, ensuring accurate documentation and follow-up.
- Enhanced customer satisfaction through attentive support and effective problem-solving
- Streamlined customer service processes, reducing average resolution time and boosting satisfaction scores across multiple communication channels
Education
High School Diploma -
Washington County High School
Sandersville, GA05-2024
Nursing -
Oconee Fall Line Technical College
Sandersville, GASkills
- Web Design
- Design thinking
- Front end coding
- Backend tech
- Problem-Solving
- Strong communicate
- Computer literacy
- First Aid/CPR
- Teamwork and collaboration
- Research
- PPE use
- Recordkeeping
- Project planning
- Google drive
- Leadership
- Communication
- Dependable and responsible
- Organization and time management
- Customer service
- Data entry
- Microsoft Office Suite (Expert)
- Windows 10 (Expert)
- Linux
- MacOS
- iOS (Expert)
- Android
- Data entry (Expert)
- Customer Care (Expert)
- Confidentiality
- Typing (Expert)
- Call Center (Expert)
- Customer Support (Expert)
- Technical Support (Expert)
- Active listening (Expert)
- Analytical problem-solving (Expert)
- Sales Techniques (Expert)
Courses
Basic Life Support (CPR/AED)
American Heart Association
Work Experience
- Responsible for responding to telephone inquiries and concerns using approved procedures and guidelines.
- Gathers information, research/resolves inquiries, and appropriately documents customer calls.
- Review the customer needs and informs customers of services and resources available to them.
- Answers questions on various issues regarding benefits.
- Provided exceptional support to customers, ensuring their needs were met with professionalism and care.
- Handled a high volume of inbound customer inquiries via phone, chat, and email.
- Assisted customers with general inquiries.
- Documented customer interactions and transactions accurately in the system.
- Process payment
Timeline
Customer Service Representative
Walmart
08.2024 - Current
Customer Service Representative
Conduct
08.2023 - 08.2024
Customer Service Representative
Teleperformance
12.2022 - 12.2023
High School Diploma -
Washington County High School
Nursing -
Oconee Fall Line Technical College