Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Kierra Singleton

Waynesboro,US

Summary

Data Entry and Credentialing professional with 4 years of experience, skilled in conflict resolution, customer service, and project management. Demonstrates keen attention to detail and a proactive approach to maintaining accurate and up-to-date records. Committed to leveraging interpersonal communication and critical thinking to enhance operational efficiency and support team objectives.

Overview

10
10
years of professional experience

Work History

TRANS PROCESSING/CREDENTIALING ASSOCIATE

Sutherland
01.2022 - Current
  • Accurately process various forms for medical personnel
  • Efficiently update provider and facility profiles
  • Update the database and existing profiles for currency and accuracy
  • Maintained and updated all credentials files according to company standards

CUSTOMER SERVICE REPRESENTATIVE

Teleperformance
01.2020 - 01.2022
  • Efficiently processed prescription orders for Medicare patients
  • Responded to inquiries quickly and professionally
  • Ensured excellent customer service through quick and effective actions to resolve client issues
  • Handled sensitive customer data with care and confidentiality

Customer Service Representative

Walmart
01.2015 - 01.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

ASSOCIATES DEGREE OF APPLIED SCIENCE (AAS) - HEALTH SCIENCES

Middle Hill Institute of Technology
04.2024

HIGH SCHOOL DIPLOMA -

Ridge View High School
06.2015

Skills

  • Project Management
  • Public Relations
  • Customer Service
  • Data Management
  • Time Management
  • Conflict Resolution
  • Administrative Experience
  • Interpersonal Communication
  • Critical Thinking
  • Data Entry (Expert)
  • Credentialing (Expert)
  • Provider enrollment
  • Background checks
  • Data management
  • Credential verification
  • Document review
  • Solo practitioner credentialing
  • Facility credentialing
  • Credentialing documentation
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Multitasking
  • Attention to detail
  • Reliability
  • Excellent communication
  • Adaptable and flexible
  • Critical thinking
  • Active listening
  • Effective communication
  • Data entry
  • Microsoft forms
  • Microsoft teams
  • Microsoft dynamics 365

Awards

  • Honors: Summa Cum Laude
  • Academic Excellence - Fall 2021
  • Academic Excellence - Winter 2021
  • Academic Excellence - Spring 2022

Timeline

TRANS PROCESSING/CREDENTIALING ASSOCIATE

Sutherland
01.2022 - Current

CUSTOMER SERVICE REPRESENTATIVE

Teleperformance
01.2020 - 01.2022

Customer Service Representative

Walmart
01.2015 - 01.2020

HIGH SCHOOL DIPLOMA -

Ridge View High School

ASSOCIATES DEGREE OF APPLIED SCIENCE (AAS) - HEALTH SCIENCES

Middle Hill Institute of Technology

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Kierra Singleton