Dawn Brubaker-Smith
Waynesboro,VA
Summary
Organized Office Manager with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
8
8
years of professional experience
Work History
Office Manager /Credentialing Coordinator
Albemarle Therapy Center
06.2021 - Current
- Coordinated daily office operations.
- Prior Authorization/Insurance Verification Coordinator
- Continuing HIPAA Compliance for all facility staff
- Streamlined communication between staff, patients families and Therapists ensuring timely responses to inquiries.
- Onboard all new therapists
- Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient scheduling and resource allocation.
Scheduling Manager
Charlottesville Gastroenterology Associates
01.2018 - 05.2021
- Streamlined appointment scheduling processes to enhance patient flow and reduce wait times.
- Coordinated with clinical team to optimize physician schedules based on patient needs and preferences.
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
- Implemented continuous improvement strategies within the scheduling department for increased productivity levels.
- Created weekly and monthly reports and presentations.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Mentored junior staff in conflict resolution techniques for managing appointment discrepancies.
Education
Billing And Coding Certification - Medical Billing And Coding
Antelope Valley University
Lancaster, CASkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Prior Authorizations
- Insurance Verifications
- Scheduling and calendar management
- Scheduling coordination
- Information protection
- Multitasking and organization
Timeline
Office Manager /Credentialing Coordinator
Albemarle Therapy Center
06.2021 - Current
Scheduling Manager
Charlottesville Gastroenterology Associates
01.2018 - 05.2021
Billing And Coding Certification - Medical Billing And Coding
Antelope Valley University