Michelle Nguyen
Richmond,TX
Summary
Detail-oriented office manager with expertise in medical office management, credentialing, and medical assisting background. Proven track record in enhancing workflow efficiency while maintaining HIPAA compliance.
Overview
15
15
years of professional experience
Work History
Office Mananger/Credentialing Specialist/Lead Medical Assistant
Integrative Nephrology of Houston
Houston, TX
02.2016 - Current
- Managed daily operations of a multi-provider medical practice ensuring efficient workflow and resource management.
- Oversee all credentialing to continue privileges, billing audits, insurance networks, and contracts.
- Acted as liaison between providers and external partners and build strong relationships that fosters the clinics commitment and quality care.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Coordinated scheduling for patient appointments, improving overall patient experience and satisfaction.
- Handled sensitive information with discretion, maintaining confidentiality of office documents and personnel records ensuring 100% HIPAA compliance .
- Provided exceptional customer service when addressing patient, provider and external partners inquiries or concerns via phone calls or email correspondence.
Front Desk Associate
Dr. Alan Jarrett Ophthalmology
Houston, TX
10.2015 - 02.2016
- Managed patient scheduling and appointment confirmations using electronic health record systems.
- Facilitated efficient check-in and check-out processes.
- Maintained efficient customer service in a high volume practice.
- Scheduled cataract and glaucoma procedures.
Office Manager
Westside Eye Care
Houston, TX
01.2012 - 10.2015
- Managed payroll, HR functions, insurance claims, bookkeeping, staff training and management, placing orders for patient frames and lenses, and implementing excellent customer service.
Education
High School Diploma -
Taylor High School
Houston05-2011
Skills
- Medical Office Management
- Credentialing & Provider Onboarding
- Staff Training & Supervision
- Billing Audits
- Inventory Control
- Patient, Provider, External Partner Relations
- HIPAA Compliance
- Customer service
- Data Entry
- Patient Scheduling
- Medical Terminology Knowledge
- Office administration
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Office Mananger/Credentialing Specialist/Lead Medical Assistant
Integrative Nephrology of Houston
02.2016 - Current
Front Desk Associate
Dr. Alan Jarrett Ophthalmology
10.2015 - 02.2016
Office Manager
Westside Eye Care
01.2012 - 10.2015
High School Diploma -
Taylor High School