Emily Martone
Middletown
Summary
Dynamic and licensed cosmetologist with a proven track record at Iron Scissors, excelling in personalized client consultations and precision hair cutting. Renowned for enhancing customer satisfaction through effective relationship building and upselling techniques, contributing to increased salon revenue and a loyal clientele. Committed to maintaining high sanitation standards and delivering exceptional service.
Overview
6
6
years of professional experience
Work History
Cosmetologist
Iron Scissors
11.2020 - 03.2021
- Provided personalized hair and skin consultations to clients, enhancing service satisfaction.
- Executed a range of hairstyling techniques including cutting, coloring, and styling for diverse client needs.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Collaborated with team members to streamline appointment scheduling and improve customer flow in salon.
Cosmetologist
Cost Cutter's
08.2017 - 05.2018
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
Housekeeper
Green Grove Assisted Living
09.2015 - 08.2016
- Maintained cleanliness and sanitation standards in resident rooms and common areas.
- Assisted with laundry services, ensuring proper handling and storage of linens and personal items.
- Performed routine cleaning tasks using safe chemicals and equipment to enhance safety.
- Collaborated with team members to prioritize daily housekeeping tasks for efficient service delivery.
- Implemented best practices for infection control and hygiene within living spaces.
- Supported residents' comfort by responding promptly to requests related to housekeeping services.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
No Degree - Cosmetology
North Haven Academy Paul Mitchell Partner School
North Haven, CTSkills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
- Scheduling appointments
- Clear communication
- Hair styling
- Men and women haircuts
- Customer consultation
- Professionalism and ethics
- Sanitation practices
- Client consultations
- Product knowledge
- Hair coloring and highlighting
- Client consultation
- Decision-making
- Continuing education
- Styling tools
- Product expertise
- Waxing treatments
- Hair conditioning and styling
- Relationship building
- Sales expertise
- Product upselling
- Cosmetology
- Bleaching, dyeing, and tinting
- Sanitation maintenance
- Precision hair cutting
- Issue resolution
- Selling and upselling
- Hair assessments
- Special event hair styling
Timeline
Cosmetologist
Iron Scissors
11.2020 - 03.2021
Cosmetologist
Cost Cutter's
08.2017 - 05.2018
Housekeeper
Green Grove Assisted Living
09.2015 - 08.2016
No Degree - Cosmetology
North Haven Academy Paul Mitchell Partner School