Emily M. Bowgren
Milwaukee,WI
Summary
Detail oriented and goal oriented high school graduate with a strong foundation in communication, teamwork and 5 years of customer service experience. Demonstrates interpersonal abilities, with experience in part time jobs such as Goodwill Industries of Milwaukee and Chicago, McDonald’s and P.F. Chang’s. Eager to contribute to internships, jobs, field work and more. Looking to gain professional skills and hands-on experience.
Overview
5
5
years of professional experience
Work History
Back-waiter
PF Changs
Wauwatosa, WI
01.2026 - 01.2026
- Assisted servers in delivering food and beverages in a high-volume, fast-paced dining environment
- Cleared and reset tables efficiently to maintain smooth table turnover and minimize guest wait times
- Refilled beverages, delivered appetizers and desserts, and ensured guest needs were met promptly
- Maintained cleanliness and organization of dining areas, service stations, and expo line
- Restocked silverware, glassware, condiments, and supplies throughout shifts
- Collaborated with team members to provide excellent customer service and enhance the overall dining experience
Sales Associates
Goodwill Industries of Milwaukee and Chicago
Brookfield, WI
01.2023 - 01.2025
- Customer Service Excellence - Giving a positive shopping experience to customers. Excellent at fostering relations with customers and team. Great at resolving conflicts with customers using empathy and consideration. Learned techniques to optimize customer satisfaction and loyalty, resulting in repeating customers.
- Excellence in Adaptability - Adjusted to new technology systems for sales protocols with 2 days training time. Ability to evolve work ethic to meet targets and customer needs during busy periods. Takes on roles and responsibilities beyond expectations when called for including counting inventory whilst taking care of customers as a cashier.
Cashier
McDonald's
Waukesha, WI
01.2021 - 01.2023
- Informed in health codes and safety standards - proficient in sanitation upkeep and safety standards.
- Learned to take precautionary measures in order to prevent food-borne illness.
- Processed customer transactions efficiently while maintaining a clean and organized work environment, adhering to cash handling procedures and ensuring accurate order fulfillment.
- Facilitated smooth communication between front-of-house and kitchen staff to ensure accurate and timely delivery of customized orders, enhancing overall customer satisfaction during peak hours.
Education
Bachelor of Science - Biological Sciences
UW-Milwaukee
Milwaukee, WI05-2029
High School Diploma - undefined
Waukesha West High School
Waukesha, Wisconsin01-2025
Skills
- Led communication efforts to enhance team collaboration and client relations Oversaw personal budgeting strategies to optimize financial management Cultivated critical thinking and conflict resolution skills to foster a positive work environment
- Customer service focus
- Reliability and punctuality
- Strong teamwork
- Cleanliness and hygiene
- Food handling safety
- Cash handling
- Safe food handling
- Service prioritization
- Table Bussing
- Dining customer service
Timeline
Back-waiter
PF Changs
01.2026 - 01.2026
Sales Associates
Goodwill Industries of Milwaukee and Chicago
01.2023 - 01.2025
Cashier
McDonald's
01.2021 - 01.2023
High School Diploma - undefined
Waukesha West High School
Bachelor of Science - Biological Sciences
UW-Milwaukee