Summary
Overview
Work History
Education
Skills
Timeline
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Emily M Canning

Castleton On Hudson,NY

Summary

Dynamic professional with a proven track record at Nesco Resources, excelling in critical thinking and active listening to surpass survey targets. Skilled in data entry and customer care, adept at resolving inquiries and enhancing client satisfaction. Demonstrates exceptional ability to prioritize tasks and analyze client needs, ensuring compliance and effective follow-up.

Overview

11
11
years of professional experience

Work History

Pollster

Nesco Resources
Albany, USA
08.2022 - Current
  • Company Overview: (Siena College )
  • Contributed to team success by consistently exceeding individual targets for completed surveys per month while maintaining high-quality standards throughout all engagements
  • Used strong and eloquent speaking skills in delivering questions to survey participants by phone and prompting responses to complete questionnaires
  • (Siena College )
  • Supervisor: Brian Jette
  • (518)782-6994

Medicare Sales Representative -Temp Position

Apple One
Albany, USA
08.2017 - 12.2017
  • Company Overview: (CDPHP)
  • Medicare Sales - Complete customer needs assessment
  • Provided exceptional customer service during annual enrollment periods, assisting clients with plan changes or updates as needed
  • (CDPHP)
  • Supervisor: Fred
  • (518)591-0181

Administrative Assistant

New York State
Rensselaer, USA
01.2017 - 03.2017
  • Company Overview: Temp position -OCFS
  • Recorded complaints and/or grievance's from juvenile offenders , that placed calls to the Ombudsman's hotline
  • Reported complaints to facility attorney
  • Maintained multiple office emails, and scheduling for office staff
  • Temp position -OCFS
  • Supervisor: Unknown
  • (518)473-7793

Customer Care Representative

Stratigic Resources-Maximus
Albany , NY
01.2014 - 06.2015
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Maintained detailed records of customer interactions and transactions for future reference.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Updated databases with new and modified customer data.

Education

GED - General Studies

Columbia High
East Greenbush, NY
06.1999

Skills

  • Active listening
  • Critical thinking
  • Data entry
  • Enrollment processing
  • Eligibility determination
  • Proficient in Prioritizing Tasks
  • Call center experience
  • Client needs analysis
  • HIPAA compliance
  • Customer follow-up
  • Call documentation

Timeline

Pollster

Nesco Resources
08.2022 - Current

Medicare Sales Representative -Temp Position

Apple One
08.2017 - 12.2017

Administrative Assistant

New York State
01.2017 - 03.2017

Customer Care Representative

Stratigic Resources-Maximus
01.2014 - 06.2015

GED - General Studies

Columbia High

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Emily M Canning