Microsoft office
George Gillespie
Customer Service Representative
Dallas,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Pollster
TPL
Las Vegas, NV
01.2020 - 12.2021
- Reviewed, classified and recorded survey data in preparation for computer analysis.
- Entered responses from survey participants into internal database using [Software] to later compile reports or conduct analysis.
- Identified features within software useful for improving overall survey operation and collaborated with [Job title] to explore and implement changes.
- Used strong and eloquent speaking skills in delivering questions to survey participants by phone and prompting responses to complete questionnaires.
- Delivered effective oral presentations to staff and clients based upon data compiled from different research sources.
Customer Service Representative
Sitel
Las Vegas, NV
01.2017 - 10.2017
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided information regarding charge accounts and loyalty programs.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Liberty High School
Henderson, NV 08.2003 - 07.2005
Skills
Self-directed mindset
Problem-solving
Adaptable nature
Team collaboration
Verbal/written communication
Excellent Communication
Self-Motivated
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Resolved product issue through consumer testing.
Software
Timeline
Pollster
TPL
01.2020 - 12.2021
Customer Service Representative
Sitel
01.2017 - 10.2017
High School Diploma -
Liberty High School
08.2003 - 07.2005