Emily McCarthy
Sagamore Beach,MA
Summary
Dynamic and results-oriented professional, adept in multitasking and organization. Skilled at using Microsoft Word and other Microsoft applications. Exceptional time management skills to enhance operational efficiency and customer service. Is a quick learner and is highly self-motivated, resulting in improvements in case processing and dispute resolution.
Overview
6
6
years of professional experience
Work History
Probation Case Specialist
Massachusetts Trial Court
Orleans, MA
01.2023 - Current
- Performs a large variety of clerical duties while providing customer service and information to defendants and attorneys. Daily tasks include updating defendant’s records and entering dispositions, distributing SOAR reports to Probation Officers, and maintaining court files and records. This position also utilizes MassCourts to enter pretrial intake information and initiate probation cases.
Customer Service Representative
Stop and Shop Supermarkets
Sandwich, MA
10.2018 - 12.2022
- Providing exceptional customer services to consumers while rectifying disputes. Coordinated with other department managers for resolutions. Issue refunds, worked in cash office balancing previous day sales and drawers as well as shift ending balancing. Online Pick up taking orders online and filling. Other duties included generating money transfers and obtaining proper documentation.
Campus Police Intern
Cape Cod Community College
West Barnstable, MA
05.2022 - 08.2022
- Provided the opportunity to work directly with Sergeant experiencing the roles of a community college campus police office. Duties included writing incident reports, identifying traffic violations, while providing public safety to students and staff. Assisted in the Barnstable County Sheriff’s Office Youth Program which is a boot camp for at-risk youth in the area.
Education
Associate of Science - Criminal Justice
Cape Cod Community College
West Barnstable, MA12-2022
High School Diploma -
Sandwich High School
Sandwich, MA06-2020
Bachelor of Science - Criminal Justice
Bridgewater State University
Bridgewater, MASkills
- Multitasking Abilities
- Organization and Time Management
- Microsoft Word
- Self motivated
- Quick Learner
Accomplishments
- 2024 Passed MA Probation Officer Entrance Exam
Timeline
Probation Case Specialist
Massachusetts Trial Court
01.2023 - Current
Campus Police Intern
Cape Cod Community College
05.2022 - 08.2022
Customer Service Representative
Stop and Shop Supermarkets
10.2018 - 12.2022
Associate of Science - Criminal Justice
Cape Cod Community College
High School Diploma -
Sandwich High School
Bachelor of Science - Criminal Justice
Bridgewater State University
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