SHANNON GONCALVES
Chicopee
Summary
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Probation Case Specialist
Chicopee District Court
Chicopee
01.2024 - Current
- Perform all phases of court data entry, processing, and compiling reported information.
- Updates CARI’s with upcoming continuance date and depositions.
- Retrieves criminal records, enters initial data, and updates records and orders in various automated systems.
- Provides assistance to attorneys, litigants, and law enforcement personnel concerning more complex matters. Responds to routine requests for information concerning cases, scheduling, and court procedures.
- Assists Probation Officers with closing of cases, including maintaining documents, updating Mass courts and intakes, and ensuring orders are included.
- Opens case assignments and provides all relevant documentation to Probation Officer.
- Enters high volume of restraining orders and harassment prevention orders.
- Demonstrated ability to provide excellent customer service and communication skills.
Server
Johnny's Bar & Grille
South Hadley
03.2018 - 03.2020
- Greeted and accommodated guests, building positive experience from first interaction.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Processed payments and completed register transactions accurately.
- Exercised focus and concentration to keep track of tables and remember orders.
- Assisted with training of new staff members.
Photographer
Shannon Doherty Photography
Chicopee
05.2014 - 10.2018
- Edited and retouched images to meet client expectations.
- Created visually appealing compositions by utilizing elements of design such as line, shape, texture and color.
- Displayed skillful use of various manual camera settings including shutter speed, aperture, ISO levels, and white balance.
- Utilized excellent communication skills when interacting with clients during photo shoots.
- Gained experience shooting in various lighting conditions and environments.
- Utilized advanced editing techniques such as color correction and retouching in Adobe Lightroom to enhance the quality of photos.
Server
Hu Ke Lau Restaurant
Chicopee
06.2005 - 04.2018
- Greeted and accommodated guests, building positive experience from first interaction.
- Used focus and memorization skills to keep track of tables and remember orders.
- Used good communication skills to reduce guest dissatisfaction.
Medical Assistant Receptionist
Demos Dermatology
Springfield
09.2002 - 10.2005
- Documented medical data in patient charts, facilitating accurate records.
- Supported physicians in examinations, procedures, and diagnostic tests.
- Coordinated follow-up appointments with specialists as needed for further treatment or evaluation purposes.
- Obtained patient medical histories for inclusion in records.
- Performed patient intake and assisted in patient care procedures.
- Assisted in medical record keeping and filing, including patient registration and scheduling appointments.
Education
Associate in Arts (A.A.) - General
Springfield Technical Community College
SpringfieldCertified Medical Assistant - Certified Medical Assistant
Ultrasound Diagnostic School
SpringfieldHigh School Diploma -
Ludlow High School
LudlowSkills
- Court Case management
- Communication
- Front Desk Operations
- Professionalism
- Organizational skills
- Multitasking in High Volume Environment
- Typing and Filing
- Medical Records Management
- Telephone Etiquette
- Patient Scheduling
- Order Accuracy
- Service Prioritization
- Transactions and Cash Handling
- Digital Photography
- Photographic Editing
Certification
Certified Medical Assistant
References
- Maria Ferrara, Client Relationship Manager, (413) 433-6737, Ferrara.maria3@gmail.com
- Chi Tan, Business Owner, Kiyomi Restaurant, (413) 626-1299, Ztan@kiyomichicopee.com
- Danielle Rosario, Vice President Of Peoples Bank, Peoples Bank, (413) 575-0087, Dc5704@yahoo.com
Timeline
Probation Case Specialist
Chicopee District Court
01.2024 - Current
Server
Johnny's Bar & Grille
03.2018 - 03.2020
Photographer
Shannon Doherty Photography
05.2014 - 10.2018
Server
Hu Ke Lau Restaurant
06.2005 - 04.2018
Medical Assistant Receptionist
Demos Dermatology
09.2002 - 10.2005
Associate in Arts (A.A.) - General
Springfield Technical Community College
Certified Medical Assistant - Certified Medical Assistant
Ultrasound Diagnostic School
High School Diploma -
Ludlow High School