Joan Judge

Current duties include

• Processing daily arrests
• Processing new restraining orders
• Adding new charges to offenders records
• Providing service to Attorneys, public, law enforcement personnel, and Hingham District Courts Probation Officers.
• Retrieval of criminal records
• Entering data
• Communicating with local police departments providing them with SOARS reports
• Updating records and orders
• Answering incoming calls
• Preparing & updating daily lists
• Pulling folders for court sessions
• Updating the color for the drug testing line
• Preparing the drug folders used for drug testing
• Updating indigency paperwork every month to determine if case has been closed or still open.
• Handling everyday office tasks as needed.
• Updating the color on the drug line for probationers
• Staying up to date on Probation Department Trainings

• Providing customer service and assisting attorneys, litigants, and the general public with filling out forms and answering questions that apply to them individually.
• Proficient in distributing incoming mail and processing the outgoing mail.
• Processing case initiations on Domestic related cases.
• Making docket entries
• . MassCourts abilities.
• Preparing lists and other standard documents and sending notices out to attorneys and parties.
• Sorting out court documents
• Cashiering duties
• Pulling files for court sessions.

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Recommended products to customers, thoroughly explaining details.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Collected and analyzed customer information to prepare product or service reports.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Promptly responded to inquiries and requests from prospective customers.
• Communicated professionally with colleagues, freelancers and clients.
• Trained new personnel regarding company operations, policies and services.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Responded proactively and positively to rapid change.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Directly interacted with customers to deliver mail, packages and ordered goods.
• Planned and cased mail in sequence of delivery for designated route.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
• Communicated customer complaints, requests and feedback to company management for swift resolution.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Developed and maintained courteous and effective working relationships.
• Resolved problems, improved operations and provided exceptional service.
• Sold stamps to customers along route and counted back bills and change to avoid errors.
• Collected mail from letter boxes on specific route both on foot and by vehicle.

• Completed basic styles for regular customers by using strong blow-drying and curling abilities.
• Prepared clients for hair cuts and styles with soothing shampoo work.
• Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
• Studied advanced techniques to develop proficiency and better serve customers.
• Helped customers select styles for special events such as prom and formal dances.
• Assisted hairdressers with cutting, coloring and styling hair to maintain salon workflow efficiency.
• Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
• Assisted hair stylists with colorwork by applying base colors and toners.
• Answered telephone calls to provide information and schedule new appointments.
• Offered exceptional service and support to walk-in and scheduled customers.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Answered phone calls and emails to schedule client appointments.
• Kept detailed records of customer information and services provided to increase return customers.
• Consistently received positive performance reviews from guests.

• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Checked guests' identification before serving alcoholic beverages.
• Inspected dishes and utensils for cleanliness.