Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily A. McGowan

Forest Park,IL

Summary

Highly-motivated Management employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Hub Operations Manager

UPS
Hodgkins, IL
08.2023 - Current
  • In charge of 45-100 hourly employees and 7-10 FrontLine Supervisors.
  • Developed and implemented procedures to ensure efficient hub operations.
  • Analyzed and monitored performance metrics to identify areas of improvement in the hub's processes.
  • Coordinated with cross-functional teams such as control room, feeder, BASE, and IE to ensure optimal hub operations.
  • Ensured compliance with all local regulatory requirements related to hub operations.
  • Conducted regular training sessions for staff on safety protocols and operational best practices.
  • Monitored KPIs such as hourly turnover, LIBS, misloads, pph, etc, to measure performance of hubs' operations.
  • Used excellent verbal skills to engage employees in conversation and effectively determine needs and requirements.

Frontline Supervisor

UPS
Hodgkins, IL
08.2018 - 08.2023
  • In charge of 7-15 hourly employees
  • Monitored warehouse operations to ensure accuracy and efficiency.
  • Ensured appropriate staffing levels to meet production demands.
  • Developed and implemented safety policies and procedures for the warehouse team.
  • Created strategies for improving operational efficiencies in the warehouse.
  • Supervised loading and unloading of materials from incoming trucks.
  • Conducted training sessions for new employees on proper use of equipment and safety protocols.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Enforced strict safety procedures and protocols through successful management of warehouse team members.

Package Handler

UPS
Hodgkins, IL
01.2018 - 08.2018
  • Loaded and unloaded packages from 53 foot trailers with manual and powered equipment.
  • Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Operated scanners, computers, and other equipment.
  • Ensured safety protocols were followed at all times while operating machinery.

Cashier

Dunkin' Donuts
Justice, IL
08.2017 - 07.2020
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Education

High School Diploma -

James Madison Online High School
Online
09-2019

Skills

  • Training And Coaching
  • Team Development
  • Warehouse Management
  • Organized
  • Problem Solver

Certification

  • Forklift certified
  • Unit/cart certified
  • Pallet jack certified

Timeline

Hub Operations Manager

UPS
08.2023 - Current

Frontline Supervisor

UPS
08.2018 - 08.2023

Package Handler

UPS
01.2018 - 08.2018

Cashier

Dunkin' Donuts
08.2017 - 07.2020

High School Diploma -

James Madison Online High School

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Emily A. McGowan