Emily Mcguffie

• Oversaw daily operations, ensuring smooth workflow and high-quality service delivery.
• Developed and implemented training programs for staff, enhancing team performance and customer satisfaction..
• Managed inventory levels, reducing waste through effective stock control measures.
• Led hiring processes, building a cohesive team aligned with company values and culture.

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• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
• Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.

• Led team in achieving operational efficiency and enhancing customer service standards.
• Developed training programs to improve staff performance and service delivery.
• Streamlined inventory management processes to reduce waste and optimize stock levels.
• Implemented promotional strategies to increase product visibility and sales.
• Monitored compliance with company policies, ensuring adherence to safety standards and regulations.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.