Emily McKim
Summary
Dedicated Customer Service Office Staff Member experienced in managing customer inquiries and maintaining detailed records. Improved customer satisfaction through effective problem-solving and communication skills while enhancing service delivery systems. Focused on delivering organized, efficient operations that ensure positive customer experiences.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Office Staff
Publix
Tampa
07.2020 - Current
- Led front end operations, providing direction, assigning tasks, and solving problems to enhance customer service.
- Assisted customers with product inquiries and store navigation.
- Collaborated with team members to effectively resolve customer issues, improving satisfaction and service efficiency.
- Processed transactions accurately at the point of sale.
- Trained new staff on store policies and customer service protocols, ensuring a consistent and positive customer experience.
- Maintained cleanliness and organization of work area and shelves.
- Input numerical values into a data entry program to convey cash discrepancies.
Vocational Education Case Manager
Ibis Behavioral Healthcare
Tama
10.2025 - 05.2026
- Facilitated vocational education and rehabilitation support, empowering clients to gain skills and improve employability.
- Conducted client assessments to identify needs and determine service eligibility, enhancing client access to necessary resources.
- Developed individualized care plans tailored to client goals and challenges.
- Coordinated with multidisciplinary teams to ensure comprehensive client support.
- Delivered crisis intervention and support during critical incidents, ensuring immediate assistance and stabilization for clients in distress.
- Attended court hearings on behalf of the facility.
Crisis Stabilization Unit Case Manager
Lightshare Behavioral Wellness and Recovery
Sarasota
03.2025 - 10.2025
- Coordinated client assessments to develop tailored care plans and treatment strategies.
- Developed individualized treatment plans in collaboration with multidisciplinary teams.
- Monitored client progress and adjusted care strategies.
- Maintained accurate documentation of client interactions and treatment outcomes.
- Educated clients on resources and community services to enhance recovery outcomes.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Facilitated communication among clients, families, caregivers, and agencies to ensure comprehensive support for client needs.
Transportation Operations Time Administrator
Publix
Lakeland
03.2024 - 06.2024
- Audited and compiled payroll reports and records to maintain compliance and provide accurate financial summaries.
- Processed payroll for employees through automated systems, ensuring timely and accurate compensation.
- Maintain accurate employee records and update payroll data regularly.
- Resolve payroll discrepancies by collaborating with HR and finance teams.
- Resolved discrepancies between payroll records and employee inquiries.
- Updated employee profiles with changes in job titles or salaries.
Education
B.S. - Behavioral Healthcare, Applied Behavioral Analysis, Addiction Studies
University of South Florida
Tampa, FL 08.2020 - 06.2023
Skills
- Excellent Customer service
- Excellent communication skills
- Data entry
- Proficient in Excel
- Proficient in Microsoft Word
- Proficient in Powerpoint
- Problem solving
- Psychological First Aid Training
- CPR/BLS Certified
- Safe Baby Training
- Team-oriented personality
- Strong work ethic
Timeline
Vocational Education Case Manager
Ibis Behavioral Healthcare
10.2025 - 05.2026
Crisis Stabilization Unit Case Manager
Lightshare Behavioral Wellness and Recovery
03.2025 - 10.2025
Transportation Operations Time Administrator
Publix
03.2024 - 06.2024
B.S. - Behavioral Healthcare, Applied Behavioral Analysis, Addiction Studies
University of South Florida
08.2020 - 06.2023
Customer Service Office Staff
Publix
07.2020 - Current