DeQuavis Cook
Snellville,United States
Summary
Prospective Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Overview
6
6
years of professional experience
Work History
Customer Service Office Staff
Publix Supermarkets
Lilburn, GA
11.2016 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Education
BBA - Computer Information Systems
Georgia State University
Atlanta, GA05.2024
Skills
- Problem Solving
- Analytical Skills
- Critical Thinking
- Time Management
- Needs Assessment
- Recommending Solutions
- Excellent Attention to Detail
- Team-Oriented and Cooperative
- Verbal and Written Communication Skills
Areas of Expertise
- SQL
- Python
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Data Analysis
- Database Managment
- Data Cleaning and Preparation
- Creating Dashboards and Reports
Projects
- Gathered and visualized data for identifying patterns, communicating trends, and presenting information. Inquired about multiple countries political, social, economic, technological, and legal standing to determine investment potential.
- Created a yearly profit model using Excel to determine the profitability of a prospective company. Used spreadsheet tools to sort, filter, and clean my data. Created monthly forecasts using regression.
Affiliations
- Women In Technology
Timeline
Customer Service Office Staff
Publix Supermarkets
11.2016 - Current
BBA - Computer Information Systems
Georgia State University
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