Carlyle Remy Jr.
Conyers,GA
Summary
Dynamic customer service professional with a proven track record at Publix Super Markets Inc. Skilled in coaching and development, I excel in resolving escalated issues and enhancing team productivity. Through effective communication and a detail-oriented approach, I leverage emotional intelligence to foster positive customer interactions and drive repeat business.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Office Staff
Publix Super Markets Inc
10.2016 - Current
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints with several waiting customers, ensuring swift resolution and preventing further dissatisfaction.
- Promoted the productivity of 10 team members in the absence of the customer service manager.
Delivery Courier
Amazon
10.2021 - 01.2023
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
- Completed an average of 300 daily deliveries while adhering to strict time constraints, ensuring consistent service quality.
Valet Concierge
Jim Ellis Genesis
10.2018 - 09.2021
- Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
- Increased repeat business through exceptional customer interactions and professional demeanor.
- Provided punctual, polite valet services to several locations while upholding professional standards.
Education
AI Essentials
Google Career Certificates
01-2024
Foundations of Cybersecurity
Google Career Certificates
01-2024
Security Risk Management
Google Career Certificates
01-2024
Networks And Network Security
Google Career Certificates
01-2024
Associate of Science - Game Development
Gwinnett Technical College
Lawrenceville, GA01-2020
Skills
- Remote support
- Timely follow-up communication
- Network troubleshooting
- Software maintenance
- Emotional intelligence
- Coaching and development
- Detail-oriented approach
- Analytical skills
- MS Office Proficiency
- Applied machine learning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceHealthcare benefitsCareer advancementLanguages
English
Native or Bilingual
Timeline
Delivery Courier
Amazon
10.2021 - 01.2023
Valet Concierge
Jim Ellis Genesis
10.2018 - 09.2021
Customer Service Office Staff
Publix Super Markets Inc
10.2016 - Current
AI Essentials
Google Career Certificates
Foundations of Cybersecurity
Google Career Certificates
Security Risk Management
Google Career Certificates
Networks And Network Security
Google Career Certificates
Associate of Science - Game Development
Gwinnett Technical College
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