EMILY MCMULLIN

Opened first franchise location for Camp Bow Wow in South Florida whose core business is doggie day care and overnight boarding facility with grooming and other auxiliary revenue services.

As the owner and operator, I performed the following job tasks:

• During the build, I worked with the contractor and vendors to confirm the brand/franchise standardsInterviewed and hired staff
• Order equipment and supplies
• Trained Staff
• Supervised dedicated marketing staff & results
• Manage Schedules
• Manage Payroll
• Manage customer service relations
• Manage Expenses
• Networked within business community at Boca Raton Chamber of Commerce among other opportunities

• Company Overview: Cendyn is a premier cloud-based software and services provider that develops integrated technology platforms for driving sales, revenue management and marketing performance in the travel and hospitality industry
• Longest tenure employee beyond owners/founder
• Managed team of 30+ professionals
• Managed all aspects of employee staffing including interviewing, hiring, payroll and benefits prior to company establishing formal HR department in 2018
• Oversaw operations, project management and implementations for over $5 Million in company revenue annually
• Managed over 150 client relationships which resulted re-occurring revenue with minimal churn
• Managed customer monthly overage billing
• Launched travel gift card program for world's largest franchise (membership) hotel company as well as managed their relationship for over 12 years
• Successfully managed expansion of gift card's capabilities and revenue generation for customer
• Managed Pay-Per-Click customer campaigns as well as Search Engine Optimization
• Configured customer's initial email marketing campaigns
• Managed the design, development, and support of client websites including ADA compliance
• Oversaw coordination between internal stakeholders and customer deliverables
• Served on internal security, compliance and IT team which supported Cendyn products and international privacy laws
• Planned employee training and motivational events
• Assisted with Cendyn donation of 'in-kind' website development & management for over 10 South Florida non-profit organizations

• Company Overview: OR Colan Associates is a provider of Real Estate Solutions for Infrastructure as well as Right of Way Services
• Managed incoming calls and messages for the executive team
• Office supply and management
• Organized meetings and events for the executive team
• Audited employee expense reports
• Prepared accounts payables and check runs
• OR Colan Associates is a provider of Real Estate Solutions for Infrastructure as well as Right of Way Services

• Company Overview: Chili's - Chesapeake Foods, Inc
• Is a restaurant franchisee for Chili's in the Washington DC area
• Interviewed potential new employees
• Managed on-boarding and training of new employees
• Performed audits to provide details to P&L's
• Performed daily duties inventory, ordering, scheduling
• Monitored quality of food and service to assure standards were followed
• Plan and assign duties out to current staff on duty to assure our team was prepared for the shift
• Chili's - Chesapeake Foods, Inc
• Is a restaurant franchisee for Chili's in the Washington DC area