Sean Kelly

A results-driven entrepreneur with expertise in e-commerce operations, managing a successful online store by developing marketing strategies, optimizing product listings, and delivering exceptional customer service, consistently driving sales growth and customer retention through digital platforms.

Responsible for safely and efficiently training and operating the streetcar along the designated route, providing excellent customer service by making announcements, assisting passengers, and monitoring track conditions, while adhering to established operating rules and schedules, essentially acting as the 'eyes and ears' of the system by reporting any issues or concerns with the track, stops, or other vehicles on the road.

Leads several small groups of associates, setting goals and priorities and delegating tasks. Also, use and share resources, information, and tools, and provide feedback and support to ensure work quality and timelines are met each day. · Modified procedures to ensure that all processes followed in my departments were kept up to date and that all team members had every opportunity to grow within the company. Leveraged strong leadership and management skills to work as cross-functional supervisor, ensuring a collaborative approach to problems.

Responsible for onboarding and Information Technology support for all Clinical staff. Assist in the implementation and support of systems and technologies deployed to physicians and physician offices. Coordinate physician and physician office service requests and incident resolutions through the Division Service Desk. Contribute to division and facility strategic planning with regard to physician product lines. · Devised or modified procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Leveraged strong leadership and management skills to work as a cross-functional team member, ensuring collaborative approach to problems.

Responsible for formulating and defining system scope, budget, and project objectives based on user and business needs. Tracked project milestones, resolved IT problems, and routed escalated issues, ensuring exceptional services. Devised or modified procedures to solve complex problems considering computer equipment capacity, limitations, operating time, and form of desired results. Added another layer of security to the overall operations by creating audit tools and other documentation meant to streamline processes and promote process improvement. Leveraged strong leadership and management skills to work to meet all deadlines and resolve any issues.

Guided end-users in daily operations both in the office and on location by providing tier-one customer support. Tracked support calls, resolved IT problems, and routed escalated issues, ensuring exceptional service. Streamlined and simplified adoption of company practices and position requirements by redesigning onboarding documents for new hires. Expedited operations by providing timely and effective resolutions to support calls, chats, and ESS on all Information Technology issues, often tracking 60+ calls per day.

Equipped and empowered companies to automate their payments and streamlined their processes by providing an electronic platform. Fulfilled ongoing client support for set up and support of CAP and Centre applications, AP card, AP automation, P-Card claims, payment supply chain, and finance for products. Automated company payments and streamlined internal processes by developing and providing a new electronic management platform. Established long-term strategies by managing disaster recovery plans, as well as writing daily and monthly reports on company processes.

Connected with end-users over the phone, providing tier-one IT support while fielding roughly 60+ calls per day. Fielded calls to additional support levels as needed, resolving issues whenever possible. Spearheaded development and implementation of a knowledge management system, providing regular maintenance after completion. Developed process improvements by creating and running reports, evaluating escalating issues, and preparing documentation to provide organizational insights for leadership.

Managed several high-profile software implementations. Supported employee development efforts by training all new hires for the Support Service desk during orientation and provided additional membership. Offered hardware and software reporting to approximately 7,000 employees in Saint Luke’s Health System, fielding roughly 60-70 phone calls daily from 9 different local hospitals and physician offices. Orchestrated development and administration of Service New training courses and Change Management systems.