Emily McPhearson
Camden,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Teleperformance USA
01.2024 - Current
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Unloader Associate
Walmart
04.2019 - Current
- Unloaded packages with care and placed in proper staging area.
- Handled packages with care while transporting from truck to loading dock.
- Loaded packages onto pallets and into staging areas as directed.
- Maintained organized work area by storing equipment safely and properly.
- Used barcode scanners and other technology to track and document cargo information.
- Recorded cargo information to track and document for inventory and logistical purposes.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Education
High School Diploma -
Lancaster High School Lancaster SC
Lancaster, SC05.2015
Skills
- Time Management Abilities
- Adaptability and Flexibility
- Customer Service Orientation
- Attention to Detail
- Organizational Skills
- De-Escalation Techniques
- Inbound Customer Service
Timeline
Customer Service Agent
Teleperformance USA
01.2024 - Current
Unloader Associate
Walmart
04.2019 - Current
High School Diploma -
Lancaster High School Lancaster SC