Emily Medina
Walls,MS
Summary
Dynamic team leader with a proven track record at Chick-fil-A, enhancing customer satisfaction through effective conflict resolution and performance management. Bilingual in Spanish and English, I excel in problem-solving and attention to detail, driving team success and fostering a collaborative environment. Committed to maintaining high service quality standards.
Overview
3
3
years of professional experience
Work History
Team Leader
Chick-fil-A
05.2023 - Current
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained respect and understanding among all members.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Crew Member
The Max Nutrition
07.2022 - 07.2022
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Boosted repeat customer rates by providing friendly and engaging service.
Education
High School Diploma -
Lake Cormorant High School
Lake Cormorant, MSPre Health in Science
Northwest Mississippi Community College
Southaven, MS05-2026
Skills
- Bilingual fluency in Spanish and English
- Problem-solving
- Attention to detail
- Time management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Team Leader
Chick-fil-A
05.2023 - Current
Crew Member
The Max Nutrition
07.2022 - 07.2022
High School Diploma -
Lake Cormorant High School
Pre Health in Science
Northwest Mississippi Community College
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