Kayrene Ortiz Salcedo
Lancaster,PA
Summary
Proficient in team leadership, customer service, and office administration, with a proven track record of enhancing training effectiveness and optimizing operational workflows. Expertise in ensuring safety compliance and maintaining quality standards in fast-paced environments. Demonstrates adaptability to new responsibilities while maintaining professionalism and efficiency.
Overview
20
20
years of professional experience
Work History
Team Leader/Team Lead Trainer
Urban Outfitters Distribution Center
Gap, Pennsylvania
04.2017 - 08.2025
- Supervised team in daily operations to ensure efficient workflow.
- Trained new employees on safety protocols and operational procedures.
- Implemented process improvements to enhance productivity within the team.
- Communicated effectively with management to address operational challenges.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Coordinated daily operations activities to ensure maximum efficiency and productivity.
- Ensured compliance with safety regulations and quality standards.
- Developed training process for new team members in a fast-paced environment
- Assessed training effectiveness through participant feedback and performance evaluations.
- Assisted in developing strategic plans to enhance operational efficiency.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
Pharmacy Clerk
Hospital Auxilio Mutuo
San Juan, PR
01.2013 - 08.2016
- Provided exceptional customer service to patients and healthcare providers.
- Provided excellent customer service in a friendly manner to all clients visiting the pharmacy counter.
- Assisted customers with selecting and purchasing medications.
- Processed payments from customers using cash registers or other electronic systems.
- Performed administrative tasks such as filing paperwork, answering phone calls, responding to emails.
Front Office Medical Assistant
Psychiatry Services Group
San Lorenzo, Puerto Rico
03.2011 - 12.2012
- Managed patient scheduling and ensured timely appointments for psychiatry consultations.
- Supported billing processes by collecting insurance information and processing payments.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
- Updated patient medical records.
- Prepared medical charts, scanned documents and organized patient information.
Administrative Assistant/Accounts Assistant
Camera Mundi, Inc.
Caguas , PR
02.2006 - 01.2011
- Managed accounts payable and receivable processes for efficient transaction flow.
- Processed invoices for payment using accounting software applications.
- Supported payroll processing by compiling employee hours and data.
- Managed database systems containing customer contact information.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Education
Some College (No Degree) - Technical Education in Banking Operations
Institute of Banking And Comerce
Caguas, Puerto Rico10-2012
High School Diploma -
Josefa Pastrana High School
Aguas Buenas, Puerto Rico05-2007
Skills
- Team leadership/supervision
- Workflow optimization
- Team assessment
- Microsoft Office/Excel/Word/Outlook
- Training development
- Workflow Management, Planning and Prioritization
- Safety procedures
- Workflow management
- Documentation management
- Microsoft Office
- WMS
- Quality control
- Data entry
- Customer support
- Teamwork and collaboration
- Customer service
- English & Spanish fluency (Bilingual)
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Team Leader/Team Lead Trainer
Urban Outfitters Distribution Center
04.2017 - 08.2025
Pharmacy Clerk
Hospital Auxilio Mutuo
01.2013 - 08.2016
Front Office Medical Assistant
Psychiatry Services Group
03.2011 - 12.2012
Administrative Assistant/Accounts Assistant
Camera Mundi, Inc.
02.2006 - 01.2011
Some College (No Degree) - Technical Education in Banking Operations
Institute of Banking And Comerce
High School Diploma -
Josefa Pastrana High School