Emily Meisenheimer
Lawrence,KS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Signature Flight Support
2023.05 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Hostess Trainer
Merchants Pub & Plate
2022.08 - 2023.05
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
- Implemented strategies to reduce wait times for guests during busy periods, increasing overall satisfaction levels.
Bakery Clerk
Sprouts Market
2022.01 - 2023.05
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
Server Trainer
Kirkwood & Co
2020.08 - 2021.12
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
Education
Bachelor of Science - Behavioral Neuroscience
University of Kansas
Lawrence, KS05.2026
High School Diploma -
Hiawatha Sr High School
Hiawatha, KS05.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Microsoft Excel
- Professional telephone demeanor
- Scheduling
Timeline
Customer Service Representative
Signature Flight Support
2023.05 - Current
Hostess Trainer
Merchants Pub & Plate
2022.08 - 2023.05
Bakery Clerk
Sprouts Market
2022.01 - 2023.05
Server Trainer
Kirkwood & Co
2020.08 - 2021.12
Bachelor of Science - Behavioral Neuroscience
University of Kansas
High School Diploma -
Hiawatha Sr High School
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