Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emily Melendez

Hollis,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. With 3 years of customer service, eager to create long lasting customer relationships and provide exceptional service.

Overview

2
2
years of professional experience

Work History

Temp. Specialist

Apple
Elmhurst, NY
08.2023 - Current
  • Served excellent customer service with an NPS of 90 and a TMS of 93
  • Generated $369,587 in revenue and $7,860 in Business revenue
  • Developed and implemented specialized procedures for customer service operations, by using Spanish to help customers who may not speak english receive all of apple whether it's sharing about apple care, or even creating a business account.
  • Provided my support in all areas of the business, whether it was supporting multiple customers at once, supporting my team on the avenues, set up, or even in a transaction with multiple trade-ins.

PR Intern

Shore Fire Media Company
Brooklyn, NY
08.2023 - 09.2023
  • Created reports on media coverage and PR activities.
  • Researched industry trends to create content strategies.
  • Provided assistance to PR manager with scheduling and organizing events.
  • Wrote internal memoranda for company employees.

Barista

Starbucks
Elmhurst, NY
02.2022 - 08.2023
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Prepared and served hot or cold beverages.
  • Supported highest standards of conduct and service to support company reputation.

Education

Associate of Science - Digital Marketing

Borough of Manhattan Community College of The City University of New York
New York, NY
08-2020

Bachelor of Science - Digital Communications and Media

Baruch College of The City University of New York
New York, NY

Skills

  • Quality Assurance
  • Customer Relations
  • Social Media Platforms
  • Press Releases
  • Writing Releases
  • Good Communication Skills
  • Cash Handling

Languages

Spanish
Native/ Bilingual

Timeline

Temp. Specialist

Apple
08.2023 - Current

PR Intern

Shore Fire Media Company
08.2023 - 09.2023

Barista

Starbucks
02.2022 - 08.2023

Associate of Science - Digital Marketing

Borough of Manhattan Community College of The City University of New York

Bachelor of Science - Digital Communications and Media

Baruch College of The City University of New York

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Emily Melendez