Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
References
Timeline
Generic

Emily Mendoza

Miami,FL

Summary

Dynamic professional with proven success at Metro by T-Mobile, specializing in customer satisfaction and team leadership. Expertise in communication and cash handling, with a strong ability to adapt to challenges while maintaining a positive work environment. Able to learn effectively & move on a timely manner. Focused on enhancing customer experiences and driving operational success through strategic problem-solving and mentoring. Recognized for consistent delivery of high-quality customer service.

Overview

4
4
years of professional experience

Work History

Front Desk Agent

Five Park
Miami Beach, Florida
09.2024 - Current
  • Addressed customer needs in a timely manner.
  • Ensured that all safety regulations were followed according to company standards.
  • Answered telephones and greeted visitors to assist, answer questions and direct.

Manager

Metro by T-Mobile
Miami, FL
04.2021 - 09.2024
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Provided leadership during times of organizational change or crisis situations.
  • Provided guidance and support to team members on operational issues.
  • Maintained up-to-date knowledge of industry trends in order to apply best practices.

Sales Associate

Crocs
Miami, FL
07.2022 - 11.2022
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Greeted customers and provided exceptional customer service.
  • Demonstrated product features and benefits for customers' needs.
  • Organized stockroom shelves according to size, color or style.
  • Provided accurate information about products, prices and services.
  • Upsold additional items based on customer interests and needs.

Education

Associate of Arts - Criminal Justice

Miami Dade College
Miami, FL
04-2025

Skills

  • Effective communication
  • Cash handling
  • Training and mentoring
  • Listening skills
  • Hospitality best practices
  • Oral and written communications
  • Fluent in English and Spanish
  • Adaptability and flexibility
  • Problem-solving

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Affiliations

  • Vice president of my sophomore year in high school. 2021

Accomplishments

  • President of Social Studies club. MAR 2021
  • Associates degree in Criminal Justice. APR 2025

References

References available upon request.

Timeline

Front Desk Agent

Five Park
09.2024 - Current

Sales Associate

Crocs
07.2022 - 11.2022

Manager

Metro by T-Mobile
04.2021 - 09.2024

Associate of Arts - Criminal Justice

Miami Dade College

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