Emily Merchant
Archer,FL
Summary
Customer service professional prepared to excel in managing high-volume call environments and delivering excellent customer support. Proven ability to handle challenging customer interactions and provide effective solutions. Known for strong teamwork and adaptability, ensuring consistent results and reliability in dynamic settings. Skilled in active listening, conflict resolution, and maintaining positive attitude.
Overview
7
7
years of professional experience
Work History
Food and Beverage Team Leader
Firewheel Golf Park
02.2019 - 05.2024
- Coordinated special events, catering services, and private parties to generate additional revenue streams.
- Improved customer satisfaction by implementing efficient food and beverage service strategies.
- Maintained detailed records of all transactions, inventory levels, labor costs, sales data for accurate reporting purposes.
- Addressed guest concerns promptly and professionally, ensuring high levels of customer retention and loyalty.
Online Grocery Remote Customer Representative
Walmart
04.2017 - 02.2019
- Boosted sales revenue by working out customer concerns.
- Balanced multiple competing priorities within tight deadlines during peak periods without compromising on attention-to-detail or responsiveness.
- Participated in ongoing professional development opportunities to stay current on best practices and industry trends.
- Accepted high volumes of phone calls efficiently.
Education
High School Diploma -
Seagoville High School
Seagoville, TX05-2016
Skills
- Exceptional problem solving in fast paced fashion
- Efficient when on employers time
- Dependable
- Accurate use of multiple computer programs and POS systems
Timeline
Food and Beverage Team Leader
Firewheel Golf Park
02.2019 - 05.2024
Online Grocery Remote Customer Representative
Walmart
04.2017 - 02.2019
High School Diploma -
Seagoville High School
Similar Profiles
Alana BeckelAlana Beckel
Server at Angel Park Golf Course/ Arcis GolfServer at Angel Park Golf Course/ Arcis Golf
Rosivel GomezRosivel Gomez
Dental Hygienist at Firewheel Modern DentistryDental Hygienist at Firewheel Modern Dentistry
HAILEY GallegosHAILEY Gallegos
Coach/Supervisor at ASI Gymnastics - FirewheelCoach/Supervisor at ASI Gymnastics - Firewheel
Kimberly pooleKimberly poole
Internship Student at U.F. HealthInternship Student at U.F. Health
Justin PagliaraJustin Pagliara
Environmental Services Housekeeper at Shands Teaching HospitalEnvironmental Services Housekeeper at Shands Teaching Hospital