Emily Merrill
Muncie,IN
Summary
Proven expertise in organizational skills and patron support, demonstrated during my tenure at MPHPL. Excelled in maintaining inventory records and providing exceptional customer service, significantly enhancing patron satisfaction. Adapt at navigating high-pressure situations, showcasing adaptive learning and a commitment to excellence.
Overview
3
3
years of professional experience
Work History
Library Circulation Associate
Mishawaka-Penn-Harris Public Library
03.2024 - Current
- Checked library materials in and out of library.
- Maintained condition of library shelves and study areas.
- Answered telephone and offered general information in response to inquiries.
- Helped library patrons by providing directional information.
Patient Access Representative
Trinity Health
03.2023 - 03.2024
- Responded to inquiries by directing calls to appropriate personnel.
- Organized patient records and database to facilitate information storage and retrieval.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
Patient Access Representative
Beacon Health System Memorial Hospital
04.2021 - 03.2023
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Responded to inquiries by directing calls to appropriate personnel.
- Organized patient records and database to facilitate information storage and retrieval.
- Provided excellent customer service to patients and medical staff.
Education
Bachelor of Science - Sociology
Indiana University East
Richmond, IN06.2026
Skills
- Adaptive Learning
- Inventory Records Maintenance
- Materials Locating
- Organizational Skills
- Display building
- Patron Support
- Cataloging and shelving
- Patron assistance
- Reading Comprehension
Timeline
Library Circulation Associate
Mishawaka-Penn-Harris Public Library
03.2024 - Current
Patient Access Representative
Trinity Health
03.2023 - 03.2024
Patient Access Representative
Beacon Health System Memorial Hospital
04.2021 - 03.2023
Bachelor of Science - Sociology
Indiana University East
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