Lead the CRM strategy for NBA League Pass (NBA subscription service), driving user acquisition and engagement across key tentpole moments, lifecycle stages, and ad-hoc campaigns.
Own end-to-end creative development, from crafting briefs to executing multi-channel campaigns—including A/B testing, deployment, and performance analysis.
Collaborate with partners on sponsorship integrations and promotional opportunities to amplify campaign reach.
Drove 114% year-over-year order growth and 137% revenue lift during the 2023 Christmas Day tentpole through targeted CRM acquisition efforts.
CRM Manager
BetParx Sportsbook & Casino
09.2022 - 04.2023
Responsible for leading the strategy and delivery of all online casino campaigns, including KPI setting, planning and costing, building and executing, and post-campaign analytic review.
Developed customer segmentation and predictive models with the BI team, based on learning from pre-existing customers and campaigns.
Created and oversaw marketing communication channels, brand guidelines, and strategies to ensure brand cohesiveness.
Lifecycle Marketing Specialist
Penn Interactive
05.2021 - 09.2022
Created and oversaw promotions, including the execution of communication (push, email, in-app notifications), creative requests, bonusing, player inquiries, and interdepartmental and property communications.
Analyzed promotion and communication performance, and developed strategies to increase engagement and participation.
Managed and mentored the marketing team intern.
Marketing Manager
Constant Contact
08.2020 - 05.2021
Marketing Intern
Orlando Magic
07.2019 - 06.2020
Education
Bachelor of Science - Sport Management, Marketing Communications/Advertising
Endicott College
Beverly, MA
05.2019
Skills
Asana
Campaign management
Braze
Subscription-based marketing
Timeline
Growth Marketing Manager
National Basketball Association
04.2023 - Current
CRM Manager
BetParx Sportsbook & Casino
09.2022 - 04.2023
Lifecycle Marketing Specialist
Penn Interactive
05.2021 - 09.2022
Marketing Manager
Constant Contact
08.2020 - 05.2021
Marketing Intern
Orlando Magic
07.2019 - 06.2020
Bachelor of Science - Sport Management, Marketing Communications/Advertising