Emily Miller
Lakeland
Summary
Dynamic Beauty Salon Manager with a proven track record at Lee Spa & Nails, excelling in appointment scheduling and client satisfaction. Skilled in problem-solving and staff motivation, I enhanced revenue opportunities through effective service flow management and upheld hygiene standards, fostering a welcoming environment that encouraged client loyalty.
Overview
5
5
years of professional experience
Work History
Beauty Salon Manager
Lee Spa & Nails
Lakeland
05.2022 - Current
- Assisted in managing daily salon operations to deliver quality service.
- Supported inventory tracking and management activities.
- Facilitated scheduling for services to improve appointment flow and enhance revenue opportunities.
- Addressed customer complaints to foster positive relationships and encourage client loyalty.
- Upheld cleanliness and safety standards to create a welcoming environment for clients and staff.
Host
Olive Garden
Lakeland, FL
01.2022 - 05.2022
- Greeted and seated guests promptly, enhancing overall dining experience.
- Managed reservation system efficiently, optimizing table turnover and guest flow.
- Collaborated with front-of-house team to ensure seamless service delivery during peak hours.
- Trained new hosts on customer service standards and operational procedures.
Host
Texas Roadhouse
Erie, PA
09.2021 - 12.2021
- Addressed guest inquiries and concerns professionally, maintaining high satisfaction levels.
- Monitored dining area for cleanliness and readiness, supporting a welcoming atmosphere.
- Assisted in special event planning by coordinating seating arrangements and guest lists.
- Gathered To-Go orders and ensured complete accuracy
Education
High School Diploma -
Mercyhurst
Erie, PA08.2021
Skills
- Appointment scheduling
- Upselling strategies
- Salon safety
- Hygiene standards
- Customer service
- Problem-solving skills
- Decision-making skills
- Client satisfaction
- Accurate money handling
- Task delegation
- Scheduling
- Staff motivator
- Communication skills
Timeline
Beauty Salon Manager
Lee Spa & Nails
05.2022 - Current
Host
Olive Garden
01.2022 - 05.2022
Host
Texas Roadhouse
09.2021 - 12.2021
High School Diploma -
Mercyhurst