Emily Molina Lopez
Winchester,VA
Summary
Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.
Overview
6
6
years of professional experience
Work History
Universal Banker
Truist
Winchester, VA, VA
09.2022 - Current
- Income 49,000 Year / 40 hours a week
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns..
- Increased referral rates by forging strong connections with customers and identifying potential business development opportunities.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Balanced teller drawers and ATM cash.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Maintained friendly and professional customer interactions.
Online Personal Shopper
Walmart
Winchester, VA
04.2021 - 04.2022
- Income 33,000 Year / 40 hours a week
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Cashier and Cook
Chick-fil-A
Winchester, VA
09.2019 - 04.2021
- Income 19,500 year / 30 hours a week
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Cashier
Popeyes
Winchester, VA
04.2019 - 09.2019
- Income 15,750 a year / 20-25 hours a week
- Stocked, tagged and displayed merchandise as required.
- Handled cash with high accuracy and took care to check bills for fraud.
- Set up new sales displays each week with fresh merchandise.
Education
High School Diploma -
John Handley High School
Winchester, VA05.2021
Skills
- Branch operations
- Payment processing
- Deposit processing
- Cash handling proficiency
- Financial planning
- Risk management
- Wire transfers
- Retirement planning
Languages
English and Spanish
References
References available upon request.
Timeline
Universal Banker
Truist
09.2022 - Current
Online Personal Shopper
Walmart
04.2021 - 04.2022
Cashier and Cook
Chick-fil-A
09.2019 - 04.2021
Cashier
Popeyes
04.2019 - 09.2019
High School Diploma -
John Handley High School