Emily Montaquila
Leominster,MA
Summary
Cultivated a customer-centric environment by prioritizing guest satisfaction and adhering to established service standards. Fostered effective communication with guests, demonstrating poise in high-pressure situations. Committed to team success through collaborative support and dedication.
Overview
7
7
years of professional experience
Work History
Cosmetology Instructor
Alexander Academy
05.2024 - Current
- Drive student success by delivering structured instruction, individualized coaching, and timely feedback in a professional learning environment.
- Track performance metrics, maintain accurate records, and communicate progress updates to support program goals and administrative decision-making.
- Ensure full compliance with safety, sanitation, and infection control standards to maintain a safe, efficient classroom and lab environment.
Waitress
Il forno restaurant & catering
09.2023 - Current
- Greeted and assisted up to 85 guests per shift.
- Maintained customer satisfaction with timely check-ins and addressing needs.
- Entered orders into POS, communicated special requests to the chef, and handled payments
- Handled multiple tables in a fast-paced environment while maintaining high standards of service and professionalism
Customer Service
Market Basket
12.2018 - 06.2020
- Managed cash transitions and upheld accounting accuracy by counting drawers.
- Issued receipts, addressed customer inquirers, and directed them to pickup locations.
- Processed payments efficiently using various methods and assisted with customer issues.
Education
Cosmetology License - Cosmetology
Alexander Academy
Lunenburg, MA07.2023
Fitchburg Highschool
Fitchburg, Massachusetts05.2022
Skills
- Computer skills and Office software (Microsoft Suite and Google Suite)
- Strong communication and interpersonal skills
- Record keeping, Logs, and Report keeping
- Social media content preparation
- Public facing service and community assistance
Timeline
Cosmetology Instructor
Alexander Academy
05.2024 - Current
Waitress
Il forno restaurant & catering
09.2023 - Current
Customer Service
Market Basket
12.2018 - 06.2020
Cosmetology License - Cosmetology
Alexander Academy
Fitchburg Highschool