Emily Montelius
Garden Grove,CA
Summary
Versatile and highly motivated team member offering over 2 years of experience handling tasks smoothly and efficiently. Enthusiastic not just for work but for meeting new people along the way. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
3
3
years of professional experience
Work History
Merchandise Cast Member
Disneyland Resort
03.2022 - 06.2023
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Organized store merchandise racks by size, style, and color.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, credit card, and gift card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Met with shift lead to discuss poses, movements, and persona to portray.
Retail Sales Associate
Bath & Body Works
09.2021 - 02.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Utilized upselling techniques to promote additional products and increase sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Seasonal Retail Associate
Kohl's
09.2020 - 01.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
High School Diploma -
Fountain Valley High School
Fountain Valley, CA06.2020
Skills
- Guest Engagement
- POS Systems Knowledge
- Product Recommendations
- Time Management
- Teamwork and Collaboration
- Store Opening and Closing
- Returns and Exchanges
- Flexible Hours
Timeline
Merchandise Cast Member
Disneyland Resort
03.2022 - 06.2023
Retail Sales Associate
Bath & Body Works
09.2021 - 02.2022
Seasonal Retail Associate
Kohl's
09.2020 - 01.2021
High School Diploma -
Fountain Valley High School
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